Service Delivery Plan Table

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Department	Program	Activity	Core Level
Select a Department Airport Asset Management Building Safety City Attorney City Manager City Secretary Economic Development Engineering Environmental and Neighborhood Services Finance Fire-EMS Human Resources Information Technology Intergovernmental Relations Parks and Recreation Performance and Accountability Planning Police Public Affairs Public Safety Dispatch Public Works			ALL Mandatory Traditional Essential Quality of Life
Airport	Administration	Personnel Management	Essential
Airport	Administration	Budget Management	Essential
Airport	Administration	Records Management	Mandatory
Airport	Administration	Community Outreach	Quality of Life
Airport	Administration	Enterprise Fund	Essential
Airport	Administration	Monitor Fuel Inventory, Pricing and Fuel Margins	Essential
Airport	Administration	Contract Management	Traditional
Airport	Administration	Lease Management	Essential
Airport	Administration	Emergency Operations	Essential
Airport	Administration	Aviation Capital Improvement Program (CIP) Support	Traditional
Airport	Administration	Accountability & Strategic Planning	Traditional
Airport	Airfield Operations	Airport Self Inspection Program	Essential
Airport	Airfield Operations	Airport Pavement Maintenance	Mandatory
Airport	Airfield Operations	Noise Abatement and Complaints	Quality of Life
Airport	Airfield Operations	Stormwater Pollution Prevention	Mandatory
Airport	Airfield Operations	Spill Prevention Control	Mandatory
Airport	Airfield Operations	Wildlife Program	Mandatory
Airport	Airfield Operations	Airport Condition Reporting	Mandatory
Airport	Café	Food and Beverage (Fixed-base Operator Amenities)	Essential
Airport	Café	Food and Beverage Compliance	Mandatory
Airport	Customs	Provide US Customs Service on the Airport	Essential
Airport	Fixed-base Operator Services	Line Services	Essential
Airport	Fixed-base Operator Services	Fixed-base Operator Customer Service	Essential
Airport	Fixed-base Operator Services	Internal Control	Essential
Airport	Fixed-base Operator Services	Airport Service Representatives	Essential
Airport	Maintenance and Operations	Facilities, Inspection, Repair, and Maintenance	Essential
Airport	Maintenance and Operations	Airfield Inspection, Repair and Maintenance	Mandatory
Airport	Maintenance and Operations	NAVAIDs (Navigational Aids)	Mandatory
Airport	Maintenance and Operations	Heating, Ventilation and Air Conditioning (HVAC), Landscaping	Essential
Asset Management	Asset Management	Risk Management	Traditional
Asset Management	Asset Management	Data Management	Traditional
Asset Management	Asset Management	Financial Management	Traditional
Asset Management	Asset Management	Quality Assurance	Essential
Asset Management	Asset Management	Citywide Improvement Initiatives / Roadmap	Traditional
Asset Management	Asset Management	Accountability & Strategic Planning	Traditional
Building Safety	Building Safety	Plan Submittal	Mandatory
Building Safety	Building Safety	Commercial Review (Major projects)	Mandatory
Building Safety	Building Safety	Commercial & Residential Plan Review (Minor projects)	Mandatory
Building Safety	Building Safety	Permits	Mandatory
Building Safety	Building Safety	Contractor Registration	Mandatory
Building Safety	Building Safety	Inspections	Mandatory
Building Safety	Building Safety	Certificate of Occupancy	Mandatory
Building Safety	Building Safety	Internal Controls	Essential
Building Safety	Building Safety	Customer Service	Mandatory
Building Safety	Building Safety	Training/Certifications	Mandatory
Building Safety	Building Safety	Building Standards Commission	Mandatory
Building Safety	Building Safety	Solicitors	Mandatory
Building Safety	Building Safety	Stop Work Order	Mandatory
Building Safety	Building Safety	Accountability & Strategic Planning	Traditional
Building Safety	Building Safety	Personnel Management	Essential
Building Safety	Building Safety	Budget Management	Essential
Building Safety	Building Safety	Parking Permits	Mandatory
City Attorney	City Attorney	Contract Drafting and Compliance Review	Traditional
City Attorney	City Attorney	Resolution Drafting	Traditional
City Attorney	City Attorney	Ordinance Drafting	Mandatory
City Attorney	City Attorney	Written Legal Opinions	Traditional
City Attorney	City Attorney	Legal Advice	Traditional
City Attorney	City Attorney	Process Open Records Requests	Mandatory
City Attorney	City Attorney	Provide Legal Advice in Employment Matters	Traditional
City Attorney	City Attorney	Personnel Management	Essential
City Attorney	City Attorney	Budget Management	Essential
City Attorney	City Attorney	Accountability & Strategic Planning	Traditional
City Attorney	City Attorney	Process Subpoenas and Subpoenas Ducus Tecum	Mandatory
City Attorney	City Attorney	Prosecute Code Violations & Misdemeanors	Mandatory
City Attorney	City Attorney	Prosecutor - Dockets	Mandatory
City Attorney	City Attorney	Arraignments	Mandatory
City Attorney	City Attorney	Pre-Trials	Traditional
City Attorney	City Attorney	Code Docket	Traditional
City Attorney	City Attorney	Jury Trials	Traditional
City Attorney	City Attorney	Bench Trials	Mandatory
City Attorney	City Attorney	Default Docket	Traditional
City Attorney	City Attorney	Juvenile Night Court	Mandatory
City Attorney	City Attorney	Prosecutor - Legal Advice to Police Department	Traditional
City Attorney	City Attorney	Prosecutor - Legal Advice to Environmental & Neighborhood Services	Traditional
City Attorney	City Attorney	Manage Outside Counsel Activities & Litigation	Traditional
City Manager	City Manager	Support to City Manager	Mandatory
City Manager	City Manager	Chief Administrative Officer Compliance with City Charter	Essential
City Manager	City Manager	City Council / City Manager Quarterly 1on1s	Traditional
City Manager	City Manager	City Manager Performance Evaluation	Traditional
City Manager	City Manager	Accountability & Strategic Planning	Traditional
City Manager	City Manager	Budget Management	Essential
City Manager	City Manager	Budget Management	Essential
City Manager	City Manager	Contract Management	Traditional
City Manager	City Manager	Personnel Management	Essential
City Manager	City Manager	City Council Support	Essential
City Manager	City Manager	Emergency Management Program	Mandatory
City Manager	City Manager	Management Assistant Program	Quality of Life
City Manager	City Manager	Strategic Planning	Traditional
City Manager	City Manager	Agenda Coordination	Traditional
City Secretary	City Secretary	Open Records	Mandatory
City Secretary	City Secretary	Chamber/Cane Room Technology Support	Essential
City Secretary	City Secretary	Agendas	Mandatory
City Secretary	City Secretary	Legal Notices	Mandatory
City Secretary	City Secretary	Recordation	Mandatory
City Secretary	City Secretary	Elections	Mandatory
City Secretary	City Secretary	Initiative, Referendum and Recall	Mandatory
City Secretary	City Secretary	Criminal and Civil Procedures	Mandatory
City Secretary	City Secretary	Ordinances	Mandatory
City Secretary	City Secretary	Redistricting Process	Traditional
City Secretary	City Secretary	Charter Review	Mandatory
City Secretary	City Secretary	Customer Service	Traditional
City Secretary	City Secretary	Proclamations	Mandatory
City Secretary	City Secretary	Vehicle & Equipment Database Management	Essential
City Secretary	City Secretary	Records Management Program	Mandatory
City Secretary	City Secretary	Meeting Support	Essential
City Secretary	City Secretary	Website Maintenance	Essential
City Secretary	City Secretary	Meeting Minutes	Mandatory
City Secretary	City Secretary	Agenda Process	Essential
City Secretary	City Secretary	Management of the Comprehensive Agenda Management System	Essential
City Secretary	City Secretary	Personnel Management	Essential
City Secretary	City Secretary	Budget Management	Essential
City Secretary	City Secretary	Texas Alcoholic Beverage Commission (TABC) Applications	Essential
City Secretary	City Secretary	Accountability & Strategic Planning	Traditional
Economic Development	Cultural Arts	Public Art, Installation and Maintenance	Quality of Life
Economic Development	Cultural Arts	Programing, Marketing and Enhanced Community Capacity	Quality of Life
Economic Development	Economic Development	Budget Management	Essential
Economic Development	Economic Development	Personnel Management	Essential
Economic Development	Economic Development	Primary Industry Recruitment, Retention and Expansion	Essential
Economic Development	Economic Development	Data Research Management	Traditional
Economic Development	Economic Development	Business Development	Traditional
Economic Development	Economic Development	Retail Recruitment & Support	Quality of Life
Economic Development	Economic Development	Marketing	Traditional
Economic Development	Economic Development	Agreement Compliance	Mandatory
Economic Development	Economic Development	Accountability & Strategic Planning	Traditional
Economic Development	Economic Development/Public Private Partnership	Tax Increment Reinvestment Zone (TIRZ) State Reporting	Mandatory
Economic Development	Economic Development/Public Private Partnership	Sugar Land Development Corporation/Sugar Land 4B Corporation (SLDC/SL4B) State Reporting	Mandatory
Economic Development	Economic Development/Public Private Partnership	Tourism State Reporting	Mandatory
Economic Development	Economic Development/Public Private Partnership	Board and Corporation Management	Traditional
Economic Development	Public Private Partnership/Economic Development	Oversight of Existing Destination Development Projects and Maintenance	Traditional
Economic Development	Public-Private Partnerships	Capacity Building Projects	Quality of Life
Economic Development	Public-Private Partnerships	Support University of Houston Sugar Land	Quality of Life
Economic Development	Visit Sugar Land Convention & Visitor Services	Visitor Center Management	Quality of Life
Economic Development	Visit Sugar Land Convention & Visitor Services	Special Event Ordinance Administration	Mandatory
Economic Development	Visit Sugar Land Convention & Visitor Services	Destination Events	Essential
Economic Development	Visit Sugar Land Convention & Visitor Services	Marketing, Promotions and Competitive Advantages	Traditional
Economic Development	Visit Sugar Land Convention & Visitor Services	Convention and Meeting Services	Traditional
Economic Development	Visit Sugar Land Convention & Visitor Services	Program Infrastructure and Tourism Services	Quality of Life
Economic Development	Visit Sugar Land Convention & Visitor Services	Hotel Occupancy Tax (HOT) Oversight	Mandatory
Economic Development	Visit Sugar Land Convention & Visitor Services	Internal Control	Essential
Economic Development	Visit Sugar Land Convention & Visitor Services	Hotel Occupancy Tax (HOT) Funds Grant Policy	Traditional
Engineering	Engineering	Development Plan Review	Mandatory
Engineering	Engineering	Development Inspections	Traditional
Engineering	Engineering	General Obligation (GO) Bond Development & Implementation	Mandatory
Engineering	Engineering	Capital Improvement Program (CIP) Development - Enterprise Funds ONLY	Mandatory
Engineering	Engineering	Capital Improvement Program (CIP) Inspections	Traditional
Engineering	Engineering	Capital Improvement Program (CIP) Management / Implementation	Mandatory
Engineering	Engineering	Floodplain Management	Mandatory
Engineering	Engineering	Right of Way (ROW)/Real Property Management	Traditional
Engineering	Engineering	Engineering Standards and Specifications	Essential
Engineering	Engineering	Consolidation of Transportation & Mobility Planning	Traditional
Engineering	Engineering	Management of Transportation & Mobility	Quality of Life
Engineering	Engineering	Public Engagement	Traditional
Engineering	Engineering	Accountability & Strategic Planning	Traditional
Engineering	Engineering	Contract Management	Traditional
Engineering	Engineering	Budget Management	Essential
Engineering	Engineering	Personnel Management	Essential
Environmental and Neighborhood Services	Administration	Contract Management	Traditional
Environmental and Neighborhood Services	Administration	Personnel Management	Essential
Environmental and Neighborhood Services	Administration	311 Contact Center Support	Quality of Life
Environmental and Neighborhood Services	Administration	After-Hours / On-Call Services	Traditional
Environmental and Neighborhood Services	Administration	Budget Management	Essential
Environmental and Neighborhood Services	Administration	Department/Office Administrative Functions	Traditional
Environmental and Neighborhood Services	Administration	Training	Traditional
Environmental and Neighborhood Services	Administration	Emergency Operations	Essential
Environmental and Neighborhood Services	Administration	Accountability & Strategic Planning	Traditional
Environmental and Neighborhood Services	Animal Services	Emergency Vet Services	Traditional
Environmental and Neighborhood Services	Animal Services	Intake Evaluation Process	Traditional
Environmental and Neighborhood Services	Animal Services	Evaluations (Medical & Behavioral)	Traditional
Environmental and Neighborhood Services	Animal Services	Medical Treatment	Traditional
Environmental and Neighborhood Services	Animal Services	Enrichment Scheduling	Traditional
Environmental and Neighborhood Services	Animal Services	Adoptable Animal Maintenance	Traditional
Environmental and Neighborhood Services	Animal Services	Texas Department of State Health Services Zoonosis Control	Mandatory
Environmental and Neighborhood Services	Animal Services	Enforcement of Federal, State, and City Ordinances as They Apply to Animals	Mandatory
Environmental and Neighborhood Services	Animal Services	Emergency Animal Shelter	Traditional
Environmental and Neighborhood Services	Animal Services	Texas Parks and Wildlife EDU Permit	Traditional
Environmental and Neighborhood Services	Animal Services	Citation Administration	Essential
Environmental and Neighborhood Services	Animal Services	Investigation of Citizen Complaints	Essential
Environmental and Neighborhood Services	Animal Services	Spaying and Neutering	Mandatory
Environmental and Neighborhood Services	Animal Services	Volunteer Program	Traditional
Environmental and Neighborhood Services	Animal Services	Public Relations	Traditional
Environmental and Neighborhood Services	Animal Services	Customer Service/General Animal Info	Traditional
Environmental and Neighborhood Services	Animal Services	After-Hours / On-Call Services	Traditional
Environmental and Neighborhood Services	Animal Services	Donations	Traditional
Environmental and Neighborhood Services	Animal Services	Professional Memberships	Traditional
Environmental and Neighborhood Services	Animal Services	Training/Certifications	Mandatory
Environmental and Neighborhood Services	Animal Services	Contract Management	Essential
Environmental and Neighborhood Services	Animal Services	Rabies Titer / Pre-Exposure shots	Essential
Environmental and Neighborhood Services	Animal Services	Wildlife & Feral Hog Management	Traditional
Environmental and Neighborhood Services	Animal Services	GO Bond Proposition D - Animal Shelter	Traditional
Environmental and Neighborhood Services	Animal Services	Diseases/Viral Outbreaks	Traditional
Environmental and Neighborhood Services	Animal Services	Live Outcomes	Traditional
Environmental and Neighborhood Services	Animal Services	Animal Advisory Board	Mandatory
Environmental and Neighborhood Services	Animal Services	Bite Case Investigations	Mandatory
Environmental and Neighborhood Services	Animal Services	Rabies Submissions	Mandatory
Environmental and Neighborhood Services	Animal Services	Prepare and present ordinance modifications	Essential
Environmental and Neighborhood Services	Animal Services	Foster Care Program	Essential
Environmental and Neighborhood Services	Code Enforcement	Sign Removal	Traditional
Environmental and Neighborhood Services	Code Enforcement	Patrols and Inspections	Essential
Environmental and Neighborhood Services	Code Enforcement	Point of Contact for Land Use Issues	Traditional
Environmental and Neighborhood Services	Code Enforcement	Vacant Properties Database	Traditional
Environmental and Neighborhood Services	Code Enforcement	Target Area Inspections	Traditional
Environmental and Neighborhood Services	Code Enforcement	Public Outreach	Traditional
Environmental and Neighborhood Services	Code Enforcement	Investigation of Citizen Complaints	Essential
Environmental and Neighborhood Services	Code Enforcement	Investigation/Abatement of Violations	Essential
Environmental and Neighborhood Services	Code Enforcement	Citation Administration	Essential
Environmental and Neighborhood Services	Code Enforcement	Provide Documentation for the Recordation of Liens	Essential
Environmental and Neighborhood Services	Code Enforcement	Contract Management (Abatement services)	Essential
Environmental and Neighborhood Services	Code Enforcement	Prepare / Present Ordinance Modifications	Essential
Environmental and Neighborhood Services	Code Enforcement	Training/Certifications	Mandatory
Environmental and Neighborhood Services	Code Enforcement	Training/Memberships	Traditional
Environmental and Neighborhood Services	Code Enforcement	Building Standards Commission	Essential
Environmental and Neighborhood Services	Facilities Management	Facility Safety, Equipment Maintenance and Inspections	Essential
Environmental and Neighborhood Services	Facilities Management	Track/Monitor Equipment	Essential
Environmental and Neighborhood Services	Facilities Management	After-Hours / On-Call Services	Traditional
Environmental and Neighborhood Services	Facilities Management	Contract Management	Traditional
Environmental and Neighborhood Services	Facilities Management	Facility/Space Planning/Staff Relocation	Traditional
Environmental and Neighborhood Services	Facilities Management	Facility Renovations	Traditional
Environmental and Neighborhood Services	Facilities Management	Capital Improvement Projects	Traditional
Environmental and Neighborhood Services	Facilities Management	Mail Delivery	Essential
Environmental and Neighborhood Services	Facilities Management	Management of Building / Parking Leases	Traditional
Environmental and Neighborhood Services	Facilities Management	Building Access Management	Essential
Environmental and Neighborhood Services	Facilities Management	Copier Machines	Essential
Environmental and Neighborhood Services	Facilities Management	Emergency Operations	Essential
Environmental and Neighborhood Services	Facilities Management	Training/Memberships	Traditional
Environmental and Neighborhood Services	Facilities Management	Tier II Chemical Inventory/Report	Mandatory
Environmental and Neighborhood Services	Facilities Management	Facility Condition Assessments	Traditional
Environmental and Neighborhood Services	Facilities Management	Facilities Master Plan	Traditional
Environmental and Neighborhood Services	Facilities Management	Work Orders/Service Requests	Essential
Environmental and Neighborhood Services	Facilities Management	Building Inspections	Essential
Environmental and Neighborhood Services	Facilities Management	Flags	Mandatory
Environmental and Neighborhood Services	Facilities Management	Building Maintenance	Essential
Environmental and Neighborhood Services	Facilities Management	Building Repairs	Essential
Environmental and Neighborhood Services	Fleet Replacement	Asset Disposal	Essential
Environmental and Neighborhood Services	Fleet Replacement	Vehicle/Equipment Acquisition	Essential
Environmental and Neighborhood Services	Fleet Replacement	Vehicle Make Ready Process	Essential
Environmental and Neighborhood Services	Fleet Replacement	Develop Fleet Replacement Schedule	Essential
Environmental and Neighborhood Services	Fleet Services	Document/Track Fleet Assets	Essential
Environmental and Neighborhood Services	Fleet Services	Parts Inventory	Essential
Environmental and Neighborhood Services	Fleet Services	Work Orders/Service Requests	Essential
Environmental and Neighborhood Services	Fleet Services	Invoice Processing/Billing	Essential
Environmental and Neighborhood Services	Fleet Services	Contract Management	Essential
Environmental and Neighborhood Services	Fleet Services	Manufacturer Warranties / Safety Recalls	Essential
Environmental and Neighborhood Services	Fleet Services	Emergency Operations	Essential
Environmental and Neighborhood Services	Fleet Services	Emergency Vehicles & Fuel System Certifications	Mandatory
Environmental and Neighborhood Services	Fleet Services	Training/Memberships	Traditional
Environmental and Neighborhood Services	Fleet Services	Inspect/Maintain Fuel Storage Tanks	Mandatory
Environmental and Neighborhood Services	Fleet Services	After-Hours / On-Call Services	Traditional
Environmental and Neighborhood Services	Fleet Services	Preventative Maintenance	Essential
Environmental and Neighborhood Services	Fleet Services	Fuel Inventory	Essential
Environmental and Neighborhood Services	Fleet Services	State Inspection/Registration	Mandatory
Environmental and Neighborhood Services	Fleet Services	Vehicle/Equipment Repairs	Essential
Environmental and Neighborhood Services	Food Inspection	Permanent Food Establishment Permits & Retail Frozen Dessert Manufacturing Permit (renewal)	Mandatory
Environmental and Neighborhood Services	Food Inspection	Permanent Food Establishment Permits & Retail Frozen Dessert Manufacturing Permit (Tenant Change/Change of Ownership)	Mandatory
Environmental and Neighborhood Services	Food Inspection	Mobile Food Establishment Permits	Mandatory
Environmental and Neighborhood Services	Food Inspection	Temporary (Type 1) Food Establishment Permits	Mandatory
Environmental and Neighborhood Services	Food Inspection	Temporary (Type 2) Food Establishment Permits	Essential
Environmental and Neighborhood Services	Food Inspection	Permanent Food Establishment Inspections	Essential
Environmental and Neighborhood Services	Food Inspection	Public school and licensed daycare Food Establishment Inspections	Mandatory
Environmental and Neighborhood Services	Food Inspection	Mobile Food Establishment Inspections	Essential
Environmental and Neighborhood Services	Food Inspection	Contract Management (Frozen Dessert)	Essential
Environmental and Neighborhood Services	Food Inspection	Frozen Dessert Sampling	Essential
Environmental and Neighborhood Services	Food Inspection	Temporary Event Inspections	Essential
Environmental and Neighborhood Services	Food Inspection	Investigation of Citizen Complaints	Essential
Environmental and Neighborhood Services	Food Inspection	After-Hours / On-Call Services	Essential
Environmental and Neighborhood Services	Food Inspection	Emergency Inspections	Essential
Environmental and Neighborhood Services	Food Inspection	Consultations	Traditional
Environmental and Neighborhood Services	Food Inspection	Pre-Operational Inspections	Essential
Environmental and Neighborhood Services	Food Inspection	Prepare/Present Ordinance Modifications	Essential
Environmental and Neighborhood Services	Food Inspection	Training/Certifications	Mandatory
Environmental and Neighborhood Services	Food Inspection	Training/Memberships	Traditional
Environmental and Neighborhood Services	Food Inspection	Design Plan Review	Mandatory
Environmental and Neighborhood Services	Rental Registration	Application Administration & Renewal	Essential
Environmental and Neighborhood Services	Rental Registration	Inspections (Exterior Only)	Essential
Environmental and Neighborhood Services	Rental Registration	Inspections (Exterior / Interior)	Essential
Environmental and Neighborhood Services	Rental Registration	Rental Licensing	Essential
Environmental and Neighborhood Services	Rental Registration	Investigation of Citizen Complaints	Essential
Environmental and Neighborhood Services	Rental Registration	Investigation / Abatement of Violations	Essential
Environmental and Neighborhood Services	Rental Registration	Citation Administration	Essential
Environmental and Neighborhood Services	Rental Registration	Building Standards Commission	Essential
Environmental and Neighborhood Services	Rental Registration	Training/Certifications	Mandatory
Environmental and Neighborhood Services	Rental Registration	Training/Memberships	Traditional
Environmental and Neighborhood Services	Rental Registration	Public Outreach	Traditional
Environmental and Neighborhood Services	Solid Waste	Residential Program Management	Mandatory
Environmental and Neighborhood Services	Solid Waste	Commercial Exclusive Franchise Agreement	Essential
Environmental and Neighborhood Services	Solid Waste	Commercial Licensing Program	Traditional
Environmental and Neighborhood Services	Solid Waste	Debris Management	Mandatory
Environmental and Neighborhood Services	Solid Waste	Hazardous Waste Response	Mandatory
Environmental and Neighborhood Services	Solid Waste	Regional Coordination	Traditional
Environmental and Neighborhood Services	Solid Waste	Grant Management	Quality of Life
Environmental and Neighborhood Services	Solid Waste	Contract Management	Traditional
Environmental and Neighborhood Services	Solid Waste	After-Hours / On-Call Services	Essential
Environmental and Neighborhood Services	Solid Waste	Emergency Inspections	Essential
Environmental and Neighborhood Services	Solid Waste	Investigation of Citizen Initiated Service Requests	Traditional
Environmental and Neighborhood Services	Solid Waste	Citation Administration	Essential
Environmental and Neighborhood Services	Solid Waste	Training/Certifications	Mandatory
Environmental and Neighborhood Services	Solid Waste	Training/Memberships	Traditional
Environmental and Neighborhood Services	Solid Waste	Customer Service Survey	Quality of Life
Environmental and Neighborhood Services	Solid Waste	Internal Control	Essential
Environmental and Neighborhood Services	Stormwater Management	Training/Certifications	Mandatory
Environmental and Neighborhood Services	Stormwater Management	Training/Certifications	Traditional
Environmental and Neighborhood Services	Stormwater Management	Citation Administration	Essential
Environmental and Neighborhood Services	Stormwater Management	Contract Management	Traditional
Environmental and Neighborhood Services	Stormwater Management	After-Hours / On-Call Services	Traditional
Environmental and Neighborhood Services	Stormwater Management	Emergency Inspections	Essential
Environmental and Neighborhood Services	Stormwater Management	Impaired Water Bodies and Total Maximum Daily Load (TMDL)	Mandatory
Environmental and Neighborhood Services	Stormwater Management	Public Education, Outreach and Involvement	Mandatory
Environmental and Neighborhood Services	Stormwater Management	Illicit Discharge Detection and Elimination	Mandatory
Environmental and Neighborhood Services	Stormwater Management	Construction Site Stormwater Runoff Control	Mandatory
Environmental and Neighborhood Services	Stormwater Management	Post Construction Stormwater Management in New Development and Re-development	Mandatory
Environmental and Neighborhood Services	Stormwater Management	Pollution Prevention and Good Housekeeping for Municipal Operations	Mandatory
Environmental and Neighborhood Services	Stormwater Management	Industrial Stormwater Sources	Mandatory
Finance	Accounting	Maintain Capital Asset Database	Mandatory
Finance	Accounting	Monitor Capital Improvement Program (CIP) Projects	Mandatory
Finance	Accounting	General Ledger	Mandatory
Finance	Accounting	Prepare for Annual Financial Audit Performed by Independent Audit Firm	Mandatory
Finance	Accounting	Prepare and Distribute the Comprehensive Annual Finance Report (CAFR)	Mandatory
Finance	Accounting	Month End Close	Essential
Finance	Accounting	Prepare Income Statements Monthly	Mandatory
Finance	Accounting	Investment Management	Mandatory
Finance	Accounting	Bi-weekly Payroll	Mandatory
Finance	Accounting	W-2 Issuance	Mandatory
Finance	Accounting	State/Federal Filing	Mandatory
Finance	Accounting	Other Payroll Related Disbursements	Mandatory
Finance	Accounting	Accounts Payable	Mandatory
Finance	Accounting	1099 Issuance	Mandatory
Finance	Accounting	Arbitrage Compliance	Mandatory
Finance	Accounting	Contract Management	Mandatory
Finance	Accounting	Special Projects	Traditional
Finance	Accounting	Accounts Payable/Payroll Training	Essential
Finance	Accounting	Compliance with Governmental Accounting Standards Board (GASB) Statements	Mandatory
Finance	Accounting	Training of Staff	Essential
Finance	Accounting	Vendor Maintenance	Mandatory
Finance	Accounting	Internal Control	Essential
Finance	Administration	Grant Management	Mandatory
Finance	Administration	Personnel Management	Essential
Finance	Administration	Budget Management	Essential
Finance	Administration	Tax Assessor/Collector contract- Property Tax and Delinquent Tax Collections	Mandatory
Finance	Administration	Municipal Utility Districts (MUD) Rebates and Tax Increment Redevelopment Zones (TIRZ) Participation	Mandatory
Finance	Administration	Manage the Enclave at River Park Public Improvement District (PID) Assessment/ Collection	Mandatory
Finance	Administration	Fort Bend Central Appraisal District	Mandatory
Finance	Administration	Emergency Medical Services (EMS) Billing Oversight	Essential
Finance	Administration	Delinquent Emergency Medical Services (EMS) Collections	Traditional
Finance	Administration	Delinquent Miscellaneous Accounts/Receivable Collections	Traditional
Finance	Administration	Property Tax: Truth in Taxation Process and Compliance	Mandatory
Finance	Administration	Financial Management Policy Statements	Essential
Finance	Administration	Public Funds Investment	Mandatory
Finance	Administration	Continuing Disclosure	Mandatory
Finance	Administration	Financial Strategic Planning	Essential
Finance	Administration	Employee Benefits	Essential
Finance	Administration	Debt issuance	Essential
Finance	Administration	Emergency Operations	Essential
Finance	Administration	Bond Ratings	Essential
Finance	Administration	City Council Finance/Audit Committee	Quality of Life
Finance	Administration	Accountability & Strategic Planning	Traditional
Finance	Budget	Annual Fee Process	Traditional
Finance	Budget	Budget & Capital Improvement Program (CIP) Adoption	Mandatory
Finance	Budget	Budget Amendments	Mandatory
Finance	Budget	Budget Development	Essential
Finance	Budget	Capital Improvement Program (CIP) Development	Mandatory
Finance	Budget	Budget Management	Essential
Finance	Budget	Budget Adjustments & Transfers	Mandatory
Finance	Budget	Debt Administration	Essential
Finance	Budget	Monthly Financial Reporting	Mandatory
Finance	Budget	Agenda Item Review and Approval	Traditional
Finance	Budget	Financial Analysis	Traditional
Finance	Budget	Tax Rate Adoption	Mandatory
Finance	Budget	Municipal Utility District (MUD) Bonds	Mandatory
Finance	Municipal Court	Collection Improvement Program	Mandatory
Finance	Municipal Court	Arraignments	Mandatory
Finance	Municipal Court	Pre-Trials	Essential
Finance	Municipal Court	Code Docket	Quality of Life
Finance	Municipal Court	Default Hearing	Mandatory
Finance	Municipal Court	Magistrate	Mandatory
Finance	Municipal Court	Jury Trials	Mandatory
Finance	Municipal Court	Bench Trials	Mandatory
Finance	Municipal Court	Appeals	Mandatory
Finance	Municipal Court	Arrest Warrants	Essential
Finance	Municipal Court	Capias Pro Fine	Essential
Finance	Municipal Court	Juvenile Night Court	Quality of Life
Finance	Municipal Court	Open Records Requests	Mandatory
Finance	Municipal Court	Option Brochures	Quality of Life
Finance	Municipal Court	Court Payment Options	Traditional
Finance	Municipal Court	Community Service	Traditional
Finance	Municipal Court	Internal Control	Essential
Finance	Municipal Court	Citation Entry/Import	Essential
Finance	Municipal Court	Process payments or requests at the window	Traditional
Finance	Municipal Court	Answering Phones	Traditional
Finance	Municipal Court	Maintaining Customer Service	Traditional
Finance	Municipal Court	Warrant Clearing	Mandatory
Finance	Municipal Court	Delinquent Collections	Traditional
Finance	Municipal Court	Court Security	Essential
Finance	Purchasing	Competitive Purchasing Oversight	Mandatory
Finance	Purchasing	Administer Auctions of Surplus Property	Essential
Finance	Purchasing	Contract Oversight	Essential
Finance	Purchasing	Insurance Verification	Essential
Finance	Purchasing	Requisition Purchase Order (PO) Processing	Essential
Finance	Purchasing	Purchase Card (P-Card) Administration	Essential
Finance	Purchasing	Quality Assurance	Essential
Finance	Purchasing	Office Administrative Functions	Traditional
Finance	Purchasing	Open Records Requests	Mandatory
Finance	Purchasing	Emergency Management	Essential
Finance	Purchasing	City Business Cards	Quality of Life
Finance	Purchasing	Fiscal Year End Process	Essential
Finance	Purchasing	Training of Staff	Traditional
Finance	Purchasing	Tax Identification Number Verification	Mandatory
Finance	Treasury	Property Tax Collection	Essential
Finance	Treasury	Billing & Collections - Accounts Zero to 90 Days	Essential
Finance	Treasury	Emergency Medical Services (EMS) Payment Reconciliation and Processing of Refunds	Essential
Finance	Treasury	Meter Reading	Essential
Finance	Treasury	Exception List Review	Traditional
Finance	Treasury	Pre-Billing Register Review	Traditional
Finance	Treasury	Utility Bills	Essential
Finance	Treasury	Wholesale Potable and Reclaimed Water Billing	Traditional
Finance	Treasury	Delinquent Notices	Essential
Finance	Treasury	Cutoff Processing	Essential
Finance	Treasury	Account Adjustments	Traditional
Finance	Treasury	Service Initiations and Cancellations	Quality of Life
Finance	Treasury	Maintaining Customer Service	Quality of Life
Finance	Treasury	Month-End Utility Reporting	Essential
Finance	Treasury	Alarm Response Billing	Traditional
Finance	Treasury	Food Permit Renewal Billing	Essential
Finance	Treasury	Airport Lease Billing	Traditional
Finance	Treasury	Insurance Billing	Traditional
Finance	Treasury	Fire Protection Fee Billing	Traditional
Finance	Treasury	Groundwater Reduction Plan Participation Billing	Traditional
Finance	Treasury	Non-Monthly Miscellaneous Receivable Billing	Traditional
Finance	Treasury	Treasury Payment Processing	Traditional
Finance	Treasury	Payment Options	Traditional
Finance	Treasury	Centralized Cash Reconciliation	Traditional
Finance	Treasury	Residential Winter Average	Traditional
Finance	Treasury	Answering Phones	Traditional
Finance	Treasury	Process Payments or Requests at the Window	Traditional
Fire-EMS	Administration / AM	Budget Management	Essential
Fire-EMS	Administration / AM	Leadership Development	Essential
Fire-EMS	Administration / AM	Long Range Planning	Traditional
Fire-EMS	Administration / AM	Personnel Management	Essential
Fire-EMS	Administration / AM	Recruiting, Hiring, & Promoting	Essential
Fire-EMS	Administration / AM	Training Overtime	Mandatory
Fire-EMS	Administration / Compliance	Compliance Audits	Mandatory
Fire-EMS	Administration / Compliance	Compliance Review	Mandatory
Fire-EMS	Administration / Compliance	Customer Satisfaction Surveys	Quality of Life
Fire-EMS	Administration / Compliance	Electronic Patient Care Reporting System/Data Submission	Mandatory
Fire-EMS	Administration / Compliance	EMS Mandatory Training	Mandatory
Fire-EMS	Administration / Compliance	ICS Training Compliance	Mandatory
Fire-EMS	Administration / Compliance	Infection Control Officer Training	Mandatory
Fire-EMS	Administration / Compliance	Licensing Requirements	Mandatory
Fire-EMS	Administration / Compliance	Mandatory Compliance Training	Mandatory
Fire-EMS	Administration / Compliance	Mandatory Training Records	Mandatory
Fire-EMS	Administration / Compliance	Meet Local, State and Federal Regulations and Mandates.	Mandatory
Fire-EMS	Administration / Compliance	Policy Development/Review	Mandatory
Fire-EMS	Administration / Compliance	Regional Area Council (RAC) Participation	Mandatory
Fire-EMS	Administration / Compliance	Vendor Office of Inspector General (OIG) Certification Letters	Mandatory
Fire-EMS	Administration / Compliance	Apparatus Readiness	Essential
Fire-EMS	Administration / Data	Accountability & Strategic Planning	Traditional
Fire-EMS	Administration / Data	Data Analysis	Traditional
Fire-EMS	Administrative Services	Light-duty, modified duty management	Essential
Fire-EMS	Code Enforcement	Design Plan Reviews	Mandatory
Fire-EMS	Code Enforcement	Fire Code Enforcement	Mandatory
Fire-EMS	Code Enforcement	Fire Investigations	Mandatory
Fire-EMS	Code Enforcement	State Mandated Training	Mandatory
Fire-EMS	Code Enforcement	Training	Traditional
Fire-EMS	Code Enforcement	Building and Systems Training	Traditional
Fire-EMS	Emergency Management	Activation of Emergency Operations Center and Mobile Command 1	Essential
Fire-EMS	Emergency Management	Continuity of Business Planning	Essential
Fire-EMS	Emergency Management	Emergency Management Drills/Exercises and Training for Operations	Essential
Fire-EMS	Emergency Management	Emergency Operations Plan Development and Updates	Essential
Fire-EMS	Emergency Management	Post Activity/Recovery	Mandatory
Fire-EMS	Emergency Management	San Jacinto Incident Management Team (SAN JAC IMT)	Essential
Fire-EMS	Emergency Management	Accreditation/Quality Assurance	Essential
Fire-EMS	Emergency Management	Critical Incident Stress Management (CISM)	Essential
Fire-EMS	Emergency Management	Interagency/ Interdepartmental Liaison	Essential
Fire-EMS	Operations	Emergency Medical Service (EMS) Response	Mandatory
Fire-EMS	Operations	EMS FTO Training	Essential
Fire-EMS	Operations	Fire Suppression Response	Essential
Fire-EMS	Operations	Interdepartmental Training	Essential
Fire-EMS	Operations	Medication Storage & Security	Mandatory
Fire-EMS	Operations	New Hire Contingency Requirements	Mandatory
Fire-EMS	Operations	New Hire Credentialing	Mandatory
Fire-EMS	Operations	On-Line Medical Control	Mandatory
Fire-EMS	Operations	Operational and City-Mandated Mandatory Training	Traditional
Fire-EMS	Operations	Quality Assurance- Call Review	Mandatory
Fire-EMS	Operations	Recurring Department-wide Technology and Regulatory Training	Mandatory
Fire-EMS	Operations	Safety and Risk	Essential
Fire-EMS	Operations	Specialty Response	Essential
Fire-EMS	Operations	Acquisitions Management	Essential
Fire-EMS	Operations	After Action Reviews (AAR)	Traditional
Fire-EMS	Operations	Annual Public Outreach and Social Media Plan	Essential
Fire-EMS	Operations	Community Engagement and Public Education	Quality of Life
Fire-EMS	Operations	Public Access Automated External Defibrillators (AED) Program	Quality of Life
Fire-EMS	Operations	Daily coordination, maintenance of supplies, equipment, facilities, and assets	Essential
Fire-EMS	Operations	Equipment Testing	Mandatory
Fire-EMS	Operations	Internal Investigations	Mandatory
Fire-EMS	Operations	Medical Biohazard Waste Storage	Mandatory
Fire-EMS	Operations	Personnel Standards Testing	Mandatory
Fire-EMS	Operations	Preventative Maintenance	Mandatory
Fire-EMS	Operations	Specialized Response/Department Initiatives Budgetary Oversight	Essential
Fire-EMS	Special Projects	Gear purchasing	Mandatory
Fire-EMS	Special Projects	Homeland Security/ Emergency Management Grant Program Administration & Texas Department of Public Safety Emergency Management Performance Grant	Traditional
Fire-EMS	Special Projects	Mutual Aid Agreements	Essential
Fire-EMS	Special Projects	Health, Wellness, and Safety	Essential
Human Resources	Human Resources	Salary and Benefits Management: Health, Dental, Vision, and other Ancillary Benefits	Traditional
Human Resources	Human Resources	Talent Management: Talent Acquisition	Mandatory
Human Resources	Human Resources	Salary and Benefits Management: Compensation	Essential
Human Resources	Human Resources	Talent Management: New Hire Onboarding	Traditional
Human Resources	Human Resources	Talent Management: New Hire Orientation (NEO)	Traditional
Human Resources	Human Resources	Talent Management: Workgroup Alignment (Reorganizations)	Traditional
Human Resources	Human Resources	Talent Management: Performance Management	Traditional
Human Resources	Human Resources	Talent Management: Employee Relations	Mandatory
Human Resources	Human Resources	Talent Management: Employee Retention	Traditional
Human Resources	Human Resources	Talent Management: Intern Program	Quality of Life
Human Resources	Human Resources	Organizational Development: Organizational Training	Mandatory
Human Resources	Human Resources	Organizational Development: Succession Planning	Quality of Life
Human Resources	Human Resources	Salary and Benefits Management: Healthcare Reform	Mandatory
Human Resources	Human Resources	Health & Wellness	Traditional
Human Resources	Human Resources	Organizational Support: Employee Communications	Quality of Life
Human Resources	Human Resources	Organizational Support: Employee Recognition	Quality of Life
Human Resources	Human Resources	Organizational Support: Employee Policies	Essential
Human Resources	Human Resources	Organizational Support: Emergency Management Oversight	Essential
Human Resources	Human Resources	Personnel Management	Essential
Human Resources	Human Resources	Budget Management	Essential
Human Resources	Human Resources	Contract Management	Traditional
Human Resources	Human Resources	Accountability & Strategic Planning	Traditional
Human Resources	Risk Management	Property and Liability Insurance Program: Annual Insurance Rerate.	Essential
Human Resources	Risk Management	Property and Liability Insurance Program: Insurance Schedules	Essential
Human Resources	Risk Management	Claims Management: Processing Claims (Property, Fleet and Mobile Equipment, EEOC and Lawsuits)	Essential
Human Resources	Risk Management	Workers' Compensation Program	Mandatory
Human Resources	Risk Management	Workers' Compensation Program: Return to Work	Essential
Human Resources	Risk Management	Workers' Compensation Program: Supplement Pay	Essential
Human Resources	Risk Management	Safety and Loss Prevention Program	Essential
Human Resources	Risk Management	Safety and Loss Prevention: Safety Committee	Essential
Human Resources	Risk Management	Safety and Loss Prevention: Employee Safety Award	Essential
Human Resources	Risk Management	Drug and Alcohol Screenings	Mandatory
Human Resources	Risk Management	Safety and Loss Prevention: Safety Training	Essential
Human Resources	Risk Management	Safety and Loss Prevention: Motor Vehicle Drivers Checks	Essential
Human Resources	Risk Management	Safety and Loss Prevention: Accident Reviews	Essential
Human Resources	Risk Management	Safety and Loss Prevention: Safety Audits and Inspections	Essential
Human Resources	Risk Management	Safety and Loss Prevention: Evacuation Drills and Planning	Essential
Human Resources	Risk Management	Contractual Insurance Requirements (Ensuring Contractors Carry The Appropriate Insurance)	Essential
Information Technology	Information Technology	Accountability & Strategic Planning	Traditional
Information Technology	Information Technology	After-Hours / On-Call Services	Essential
Information Technology	Information Technology	Application Development	Traditional
Information Technology	Information Technology	Application Services	Essential
Information Technology	Information Technology	Auction/Disposal	Traditional
Information Technology	Information Technology	Budget Management	Essential
Information Technology	Information Technology	Contract Management	Traditional
Information Technology	Information Technology	Change Management	Traditional
Information Technology	Information Technology	Communication Administration	Traditional
Information Technology	Information Technology	Data Storage	Essential
Information Technology	Information Technology	Backup	Essential
Information Technology	Information Technology	Department/Office Administrative Functions	Traditional
Information Technology	Information Technology	Geographic Information Systems (GIS) Administration	Traditional
Information Technology	Information Technology	Geographic Information Systems (GIS) Services	Traditional
Information Technology	Information Technology	Inventory	Traditional
Information Technology	Information Technology	IT Strategic Plan	Traditional
Information Technology	Information Technology	Network Operations	Essential
Information Technology	Information Technology	Operations Services	Traditional
Information Technology	Information Technology	Personnel Management	Essential
Information Technology	Information Technology	Project Management Services	Traditional
Information Technology	Information Technology	Security Administration	Mandatory
Information Technology	Information Technology	Software Maintenance & Licenses	Essential
Information Technology	Information Technology	System Administration	Essential
Information Technology	Information Technology	Tech Replacement Administration	Traditional
Information Technology	Information Technology	Telecom Service	Traditional
Information Technology	Information Technology	User Services	Traditional
Information Technology	Information Technology	User Services Administration	Traditional
Information Technology	Information Technology	Wireless Communication	Essential
Intergovernmental Relations	Intergovernmental Relations	State Legislative Agenda	Quality of Life
Intergovernmental Relations	Intergovernmental Relations	Local/Regional Intergovernmental Relations (IGR) Agenda	Quality of Life
Intergovernmental Relations	Intergovernmental Relations	Ambassador Program	Quality of Life
Intergovernmental Relations	Intergovernmental Relations	Implementation of State Legislative Agenda	Quality of Life
Intergovernmental Relations	Intergovernmental Relations	Implementation of Local/Regional Intergovernmental Relations (IGR) Agenda	Quality of Life
Intergovernmental Relations	Intergovernmental Relations	Intergovernmental (IG) Committee	Quality of Life
Intergovernmental Relations	Intergovernmental Relations	Contract Management	Traditional
Intergovernmental Relations	Intergovernmental Relations	Suite Management	Quality of Life
Intergovernmental Relations	Intergovernmental Relations	Accountability & Strategic Planning	Traditional
Intergovernmental Relations	Intergovernmental Relations	Key Utility Charters	Quality of Life
Intergovernmental Relations	Intergovernmental Relations	Implementation of Key Utility Charter Strategies	Quality of Life
Intergovernmental Relations	Intergovernmental Relations	Budget Management	Essential
Parks and Recreation	Administration	Accountability & Strategic Planning	Traditional
Parks and Recreation	Administration	Budget Management	Essential
Parks and Recreation	Administration	Department/Office Administrative Functions	Traditional
Parks and Recreation	Administration	Emergency Operations	Essential
Parks and Recreation	Administration	Personnel Management	Essential
Parks and Recreation	Administration	Promotions/Social Media	Quality of Life
Parks and Recreation	Development and Maintenance	After-Hours / On-Call Services	Quality of Life
Parks and Recreation	Development and Maintenance	Capital Improvement Program (CIP) Project Management	Traditional
Parks and Recreation	Development and Maintenance	Contract Management	Traditional
Parks and Recreation	Development and Maintenance	Maintenance	Traditional
Parks and Recreation	Development and Maintenance	Memorial Tree and Bench Donations	Quality of Life
Parks and Recreation	Development and Maintenance	Park Inspections	Traditional
Parks and Recreation	Development and Maintenance	Park Rehabilitation Capital Improvement Program (CIP) Contracts	Traditional
Parks and Recreation	Development and Maintenance	Parks, Recreation, and Open Space (PROS) Master Plan	Traditional
Parks and Recreation	Development and Maintenance	Project Management	Quality of Life
Parks and Recreation	Development and Maintenance	Public Outreach & Regional Partnership	Quality of Life
Parks and Recreation	Development and Maintenance	Special Event Set-Up & Support	Quality of Life
Parks and Recreation	Recreation	Aquatics - Daily Use/Swim Lessons/Rentals	Quality of Life
Parks and Recreation	Recreation	Aquatics - Quality/Safety Assurance/Safety Audits/Pool Maintenance (contracted service)	Mandatory
Parks and Recreation	Recreation	Athletic Camps	Quality of Life
Parks and Recreation	Recreation	Day Camp	Quality of Life
Parks and Recreation	Recreation	Day Camp Ordinance Administration	Mandatory
Parks and Recreation	Recreation	Internal Control	Essential
Parks and Recreation	Recreation	Leisure Classes	Quality of Life
Parks and Recreation	Recreation	Monitor Parks After-Hours	Quality of Life
Parks and Recreation	Recreation	Monitor Youth Sports Associations (YSA) & Agreements	Traditional
Parks and Recreation	Recreation	Public Sports Exhibitions (Skate Park, Dog Park, Mtn. Bike etc.)	Quality of Life
Parks and Recreation	Recreation	Rentals	Quality of Life
Parks and Recreation	Recreation	Special Programs	Quality of Life
Parks and Recreation	Recreation	T.E. Harman Center - Community Outreach	Traditional
Parks and Recreation	Recreation	T.E. Harman Center - Daily Activities	Quality of Life
Parks and Recreation	Recreation	T.E. Harman Center - Leisure Classes	Quality of Life
Parks and Recreation	Recreation	T.E. Harman Center - Trips	Quality of Life
Parks and Recreation	Recreation	T.E. Harman Center - Communications: Weekly E-news, Calendar, Flyers	Quality of Life
Parks and Recreation	Recreation	T.E. Harman Center - Dances/Events/Gala	Quality of Life
Parks and Recreation	Recreation	Training	Mandatory
Parks and Recreation	Recreation	Imperial Park Recreation Center - Daily Activities	Quality of Life
Parks and Recreation	Special Events	Event Supply Management & Inventory	Quality of Life
Parks and Recreation	Special Events	Marketing & Promotional Plan	Quality of Life
Parks and Recreation	Special Events	On-Site Event Management	Quality of Life
Parks and Recreation	Special Events	Post Event Evaluation	Quality of Life
Parks and Recreation	Special Events	Pre-Event Planning, Coordination and Concept Development	Quality of Life
Parks and Recreation	Special Events	Sponsorship Management: Recruitment, Database and Maintenance	Quality of Life
Performance and Accountability	Performance and Accountability	Service Delivery Plans	Traditional
Performance and Accountability	Performance and Accountability	Accountability & Strategic Planning	Traditional
Performance and Accountability	Performance and Accountability	Budget Management	Essential
Performance and Accountability	Performance and Accountability	Certifications	Quality of Life
Performance and Accountability	Performance and Accountability	City Council Goal Measures	Traditional
Performance and Accountability	Performance and Accountability	Contract Management	Traditional
Performance and Accountability	Performance and Accountability	Data Analytics and Visualization	Traditional
Performance and Accountability	Performance and Accountability	Data/Innovation Committee	Quality of Life
Performance and Accountability	Performance and Accountability	Organizational Assessments	Traditional
Performance and Accountability	Performance and Accountability	Performance Measurement	Traditional
Performance and Accountability	Performance and Accountability	Personnel Management	Essential
Planning	Administration	Accountability & Strategic Planning	Traditional
Planning	Administration	Boards/Commissions/Task Force	Traditional
Planning	Administration	Emergency Operations	Essential
Planning	Administration	Budget Management	Essential
Planning	Administration	Personnel Management	Essential
Planning	Development Planning	Pre-development Consultation	Traditional
Planning	Development Planning	Development Application Processing	Traditional
Planning	Development Planning	Development Application Review	Mandatory
Planning	Development Planning	Development Approval (Board, Commission or City Council)	Mandatory
Planning	Development Planning	Compliance Certification - Development Approval or Disapproval (Administrative)	Mandatory
Planning	Development Planning	Liquor License Review & Processing	Mandatory
Planning	Long Range Planning	Comprehensive Plan Review & Updates	Traditional
Planning	Long Range Planning	Land Use Plan	Traditional
Planning	Long Range Planning	Master Plans	Traditional
Planning	Long Range Planning	Demographics Tracking & Reporting	Traditional
Planning	Long Range Planning	Land Use Inventory	Quality of Life
Planning	Long Range Planning	Development Agreement Monitoring	Mandatory
Planning	Long Range Planning	Annexation & Boundary Adjustments	Traditional
Planning	Long Range Planning	US Census	Traditional
Planning	Long Range Planning	Strategic Project/Special Project Management	Traditional
Police	Administration	Internal Affairs	Traditional
Police	Administration	Financial Management	Essential
Police	Administration	Personnel Management	Essential
Police	Administration	Crime Analysis	Essential
Police	Administration	Department/Office Administrative Functions	Traditional
Police	Administration	Accountability & Strategic Planning	Traditional
Police	Administration	Budget Management	Essential
Police	Criminal Investigations	Crime Scene Investigations	Essential
Police	Criminal Investigations	Criminal Investigations	Essential
Police	Criminal Investigations	Forensic Accreditation	Essential
Police	Criminal Investigations	Regional Task Force Investigations	Essential
Police	Criminal Investigations	Victim Services	Traditional
Police	Patrol Services	Crime Rate	Essential
Police	Patrol Services	Traffic Enforcement	Traditional
Police	Patrol Services	SWAT Training	Mandatory
Police	Patrol Services	SWAT Team	Traditional
Police	Patrol Services	Response to Calls	Essential
Police	Patrol Services	Police Visibility	Traditional
Police	Patrol Services	Beat Accountability	Essential
Police	Patrol Services	Special Assignments	Traditional
Police	Patrol Services	Growth Management	Essential
Police	Professional Services	Supply and distribution management for Police operation	Traditional
Police	Professional Services	Open Records Requests	Mandatory
Police	Professional Services	Uniform Crime Reports	Mandatory
Police	Professional Services	Accreditation	Quality of Life
Police	Professional Services	Management of Secondary Employment Program for Officers	Traditional
Police	Professional Services	Tow Truck Selection Process	Mandatory
Police	Professional Services	Criminal Justice Information Services (CJIS) Building Security	Essential
Police	Professional Services	Audio and video recording	Traditional
Police	Professional Services	Social Media	Traditional
Police	Support Services Bureau	Court Security	Traditional
Police	Support Services Bureau	Recruiting/Hiring	Essential
Police	Support Services Bureau	Physical Fitness Testing	Quality of Life
Police	Support Services Bureau	State & Departmental Mandated Training	Mandatory
Police	Support Services Bureau	Detention of Prisoners	Traditional
Police	Support Services Bureau	Detention Center Maintenance	Essential
Police	Support Services Bureau	Crime Prevention Satisfaction	Traditional
Police	Support Services Bureau	Court Warrant Services	Traditional
Police	Support Services Bureau	Volunteer Services	Quality of Life
Police	Support Services Bureau	Criminal Justice Information Services (CJIS) Building Security Training	Essential
Police	Support Services Bureau	Court Warrant Services	Essential
Public Affairs	311 Contact Center	Central Point of Contact for Inquiries and Service Request Contact and Monitoring	Traditional
Public Affairs	311 Contact Center	Maintenance of Central Knowledgebase	Quality of Life
Public Affairs	311 Contact Center	Trend Identification and Action	Quality of Life
Public Affairs	311 Contact Center	Customer Service Survey	Quality of Life
Public Affairs	311 Contact Center	City Hall Reception	Traditional
Public Affairs	311 Contact Center	Customer Service Policy Implementation and Training	Quality of Life
Public Affairs	Communications and Community Engagement	Home Owners Association (HOA) Coordination	Quality of Life
Public Affairs	Communications and Community Engagement	Neighborhood Services	Quality of Life
Public Affairs	Communications and Community Engagement	Citizen Petition	Mandatory
Public Affairs	Communications and Community Engagement	Serve Sugar Land - Citywide Volunteer Program	Quality of Life
Public Affairs	Communications and Community Engagement	Citizen Academies	Quality of Life
Public Affairs	Communications and Community Engagement	District Town Hall Meetings	Quality of Life
Public Affairs	Communications and Community Engagement	City Hall Tours	Quality of Life
Public Affairs	Communications and Community Engagement	Boards and Commissions	Mandatory
Public Affairs	Communications and Community Engagement	City-wide Open House	Quality of Life
Public Affairs	Communications and Community Engagement	Publications/Print/Graphic Art	Traditional
Public Affairs	Communications and Community Engagement	Ensure Proper Use of City Logo and Brand	Traditional
Public Affairs	Communications and Community Engagement	Photography	Quality of Life
Public Affairs	Communications and Community Engagement	Website	Traditional
Public Affairs	Communications and Community Engagement	Social Media	Traditional
Public Affairs	Communications and Community Engagement	Community Issues Management	Quality of Life
Public Affairs	Communications and Community Engagement	Contract Management	Traditional
Public Affairs	Communications and Community Engagement	Video Production	Quality of Life
Public Affairs	Communications and Community Engagement	Media Relations	Traditional
Public Affairs	Communications and Community Engagement	Communication Plans	Quality of Life
Public Affairs	Communications and Community Engagement	Key Messages	Quality of Life
Public Affairs	Communications and Community Engagement	Accountability & Strategic Planning	Traditional
Public Affairs	Communications and Community Engagement	Personnel Management	Essential
Public Affairs	Communications and Community Engagement	Budget Management	Essential
Public Affairs	Communications and Community Engagement	Citizen Satisfaction Survey	Quality of Life
Public Safety Dispatch	Public Safety Dispatch	Quality Assurance	Essential
Public Safety Dispatch	Public Safety Dispatch	Process Calls for Service	Essential
Public Safety Dispatch	Public Safety Dispatch	Dispatch Field Responders	Essential
Public Safety Dispatch	Public Safety Dispatch	PowerPhone Total Response Accreditation	Quality of Life
Public Safety Dispatch	Public Safety Dispatch	Audio Recordings	Traditional
Public Safety Dispatch	Public Safety Dispatch	Training Program	Traditional
Public Safety Dispatch	Public Safety Dispatch	Law Enforcement Telecommunicator License	Mandatory
Public Safety Dispatch	Public Safety Dispatch	CJIS (Criminal Justice Information System) Certifications	Mandatory
Public Safety Dispatch	Public Safety Dispatch	Fire/EMS Certifications	Quality of Life
Public Safety Dispatch	Public Safety Dispatch	Continuing Education Training	Quality of Life
Public Safety Dispatch	Public Safety Dispatch	Background Investigations	Mandatory
Public Safety Dispatch	Public Safety Dispatch	Oversight of Emergency Notification System	Quality of Life
Public Safety Dispatch	Public Safety Dispatch	Personnel Management	Essential
Public Safety Dispatch	Public Safety Dispatch	Budget Management	Essential
Public Safety Dispatch	Public Safety Dispatch	Accountability & Strategic Planning	Traditional
Public Works	Administration	Infrastructure Development & Long Range Planning	Traditional
Public Works	Administration	Emergency Operations	Essential
Public Works	Administration	Computerize Maintenance Management System Maintenance	Traditional
Public Works	Administration	Water Utilities Operations Reporting	Mandatory
Public Works	Administration	Contract Management	Traditional
Public Works	Administration	311 Contact Center Support	Quality of Life
Public Works	Administration	After-Hours / On-Call Services	Traditional
Public Works	Administration	Budget Management	Essential
Public Works	Administration	Department/Office Administrative Functions	Traditional
Public Works	Administration	Personnel Management	Essential
Public Works	Administration	Accountability & Strategic Planning	Traditional
Public Works	Customer Service	Customer Calls for Service	Quality of Life
Public Works	Customer Service	Large Meter Testing	Traditional
Public Works	Customer Service	Utility Billing Service	Quality of Life
Public Works	Customer Service	Transit Meters	Traditional
Public Works	Right of Way (ROW) Maintenance	Tree Trimming Program	Mandatory
Public Works	Right of Way (ROW) Maintenance	Citation Administration	Essential
Public Works	Right of Way (ROW) Maintenance	Tree and Street Light Public Education	Quality of Life
Public Works	Right of Way (ROW) Maintenance	Administration of the Landscape Reimbursement Program	Quality of Life
Public Works	Right of Way (ROW) Maintenance	Street Light Replacement Program	Traditional
Public Works	Right of Way (ROW) Maintenance	Administration of the Private Street Light Reimbursement Program	Quality of Life
Public Works	Right of Way (ROW) Maintenance	ROW Mowing & Inspection	Traditional
Public Works	Right of Way (ROW) Maintenance	Landscape Beautification Management & Inspection	Traditional
Public Works	Streets and Drainage Maintenance	Bridge Inspection	Mandatory
Public Works	Streets and Drainage Maintenance	Storm Water Rain Gauge	Quality of Life
Public Works	Streets and Drainage Maintenance	Railroad Crossing Inspection	Quality of Life
Public Works	Streets and Drainage Maintenance	Americans with Disabilities Act (ADA) Compliance	Mandatory
Public Works	Streets and Drainage Maintenance	Pavement Repair and Maintenance	Traditional
Public Works	Streets and Drainage Maintenance	Utility Restoration	Traditional
Public Works	Streets and Drainage Maintenance	Street Sweeping	Quality of Life
Public Works	Streets and Drainage Maintenance	Banners & Flags	Quality of Life
Public Works	Streets and Drainage Maintenance	Streetlight Inspection	Traditional
Public Works	Streets and Drainage Maintenance	Mosquito Spraying Contract	Quality of Life
Public Works	Streets and Drainage Maintenance	Mosquito Spraying	Essential
Public Works	Streets and Drainage Maintenance	Larvicide Treatment	Quality of Life
Public Works	Streets and Drainage Maintenance	Mosquito Trapping	Essential
Public Works	Streets and Drainage Maintenance	On-Site Inspections	Quality of Life
Public Works	Streets and Drainage Maintenance	Water Hyacinth Control	Quality of Life
Public Works	Streets and Drainage Maintenance	Right of Way Locates	Essential
Public Works	Streets and Drainage Maintenance	Storm Sewer Maintenance	Essential
Public Works	Streets and Drainage Maintenance	Rain Event Response	Essential
Public Works	Streets and Drainage Maintenance	Dam Maintenance	Essential
Public Works	Streets and Drainage Maintenance	Pavement Management	Traditional
Public Works	Streets and Drainage Maintenance	Tree Trimming Inspection	Mandatory
Public Works	Streets and Drainage Maintenance	Sidewalk Program	Traditional
Public Works	Streets and Drainage Maintenance	Stormwater Pipe Inspection	Quality of Life
Public Works	Streets and Drainage Maintenance	Stormwater System Repairs	Quality of Life
Public Works	Streets and Drainage Maintenance	Stormwater Manhole/Inlet Annual Inspection	Quality of Life
Public Works	Surface Water	Water Production	Mandatory
Public Works	Surface Water	Water Treatment	Mandatory
Public Works	Surface Water	Texas Commission on Environmental Quality (TCEQ) Compliance	Mandatory
Public Works	Surface Water	Preventative Maintenance	Traditional
Public Works	Surface Water	Emergency Operations	Essential
Public Works	Surface Water	Contract Management	Mandatory
Public Works	Traffic Operations	Pavement Markings Maintenance	Traditional
Public Works	Traffic Operations	Traffic Signals	Essential
Public Works	Traffic Operations	Roadway Flashing Beacons	Traditional
Public Works	Traffic Operations	Wayside Horn	Quality of Life
Public Works	Traffic Operations	Speed Radar Signs	Quality of Life
Public Works	Traffic Operations	In-Pavement Lights	Quality of Life
Public Works	Traffic Operations	Traffic Projects	Traditional
Public Works	Traffic Operations	Mobility Concerns	Quality of Life
Public Works	Traffic Operations	Dynamic Message Signs (DMS)	Quality of Life
Public Works	Traffic Operations	Right of Way (ROW) Locates	Mandatory
Public Works	Traffic Operations	Roadway Lighting Maintenance	Essential
Public Works	Traffic Operations	Traffic Studies	Traditional
Public Works	Traffic Operations	Design Plan Review	Traditional
Public Works	Traffic Operations	Right of Way (ROW) Permits	Mandatory
Public Works	Traffic Operations	Corridor Performance Measures	Quality of Life
Public Works	Traffic Operations	Sign Maintenance	Mandatory
Public Works	Wastewater Collection	Manhole Inspection & Preventative Maintenance	Traditional
Public Works	Wastewater Collection	Line Cleaning	Traditional
Public Works	Wastewater Collection	Line Televising	Traditional
Public Works	Wastewater Collection	Stoppages and Overflows	Mandatory
Public Works	Wastewater Collection	Collection Line/Lateral Repairs	Mandatory
Public Works	Wastewater Collection	Site Restoration	Quality of Life
Public Works	Wastewater Collection	Right of Way Locates	Mandatory
Public Works	Wastewater Collection	New Capital Improvement Projects	Traditional
Public Works	Wastewater Collection	Design Plan Review (New Development Review)	Traditional
Public Works	Wastewater Treatment	Emergency Operations	Essential
Public Works	Wastewater Treatment	Contract Operations Management	Essential
Public Works	Wastewater Treatment	Wastewater Lift Stations Maintenance	Mandatory
Public Works	Wastewater Treatment	Odor Control	Traditional
Public Works	Water Distribution	Main Repairs	Mandatory
Public Works	Water Distribution	Service Lines	Mandatory
Public Works	Water Distribution	Valve Repairs	Mandatory
Public Works	Water Distribution	Hydrant Repairs	Mandatory
Public Works	Water Distribution	Site Restoration	Quality of Life
Public Works	Water Distribution	Valve Inspections & Maintenance	Traditional
Public Works	Water Distribution	Hydrant Inspection & Maintenance	Traditional
Public Works	Water Distribution	Main Flushing	Mandatory
Public Works	Water Distribution	New Service Installations	Traditional
Public Works	Water Distribution	Right of Way Locates	Mandatory
Public Works	Water Distribution	Design Plan Review (New Development Review)	Traditional
Public Works	Water Distribution	CIP Project Support	Traditional
Public Works	Water Production	Water Storage	Mandatory
Public Works	Water Production	Raw Water Production	Mandatory
Public Works	Water Production	Water Treatment	Mandatory
Public Works	Water Production	Supervisory Control and Data Acquisition (SCADA)	Essential
Public Works	Water Production	Emergency Operations	Essential
Public Works	Water Production	Contract Management	Mandatory
Public Works	Water Quality	Special Sampling	Mandatory
Public Works	Water Quality	Grease Trap Inspections	Mandatory
Public Works	Water Quality	Wastewater Quality Sampling / Pretreatment Program	Mandatory
Public Works	Water Quality	Commercial Facility Inspections	Mandatory
Public Works	Water Quality	Monitoring for Safe Water Drinking Act Contaminants	Mandatory
Public Works	Water Quality	Bacteriological Sampling	Mandatory
Public Works	Water Quality	Corrosion Prevention	Mandatory
Public Works	Water Quality	Nitrification Monitoring	Mandatory
Public Works	Water Quality	Instrument Calibration	Mandatory
Public Works	Water Quality	Lab Contract Management	Mandatory
Public Works	Water Resources	Groundwater Reduction Plan (GRP) Compliance and Implementation	Mandatory
Public Works	Water Resources	Surface Water Supply Contract Management	Mandatory
Public Works	Water Resources	Intergovernmental Relations	Quality of Life
Public Works	Water Resources	Public Education	Traditional
Public Works	Water Resources	Ensuring Adequate Water Supplies	Traditional
Public Works	Water Resources	Water Policy and Procedures	Traditional

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