• DEPARTMENT
    Police
    • PROGRAM
      Administration
      • ACTIVITY
        Internal Affairs
        • CORE LEVEL
          Traditional
          • COMMITMENT
            90% of all complaint investigations are completed within 45 days of notification of investigation sent to involved employee.
      • ACTIVITY
        Financial Management
        • CORE LEVEL
          Essential
          • COMMITMENT
            Financial projections for the entire department will be done monthly.
      • ACTIVITY
        Personnel Management
        • CORE LEVEL
          Essential
          • COMMITMENT
            Management of all personnel related functions such as non-required staff training, employee relations, new employee recruitment, timely processing of timesheets, and personnel actions. This includes emergency conditions situations that require employees to fulfill their individual responsibilities to maintain and restore essential City services. ​
      • ACTIVITY
        Crime Analysis
        • CORE LEVEL
          Essential
          • COMMITMENT
            Crime statistics are reviewed and analyzed at least monthly.
      • ACTIVITY
        Department/Office Administrative Functions
        • CORE LEVEL
          Traditional
          • COMMITMENT
            ​Ensure the department is in compliance with existing City Council ordinances and City policies. Lead/support departmental or city-wide projects and processes.
      • ACTIVITY
        Accountability & Strategic Planning
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Completion of Performance Measures, Service Delivery Plans and Strategic Projects on time. Quarterly reporting submissions. Participation in organizational assessments when scheduled. 
      • ACTIVITY
        Budget Management
        • CORE LEVEL
          Essential
          • COMMITMENT
            Monitor expenditure activity to ensure year-end expenditures are within 3% of the planned budget and that all expenditures are made within the Interdepartmental Purchasing and Contracting Authority Policy (PU 101) and state law.
    • PROGRAM
      Criminal Investigations
      • ACTIVITY
        Crime Scene Investigations
        • CORE LEVEL
          Essential
          • COMMITMENT
            90% of evidence processed within five business days of receipt.
      • ACTIVITY
        Criminal Investigations
        • CORE LEVEL
          Essential
          • COMMITMENT
            Work with the Patrol Division to maintain the Part 1 Case Clearance Rate that is above the National average and the State average for the State of Texas. Will submit workable cases worthy of prosecution to the District Attorney within 45 days at least 70% of the time.
      • ACTIVITY
        Forensic Accreditation
        • CORE LEVEL
          Essential
          • COMMITMENT
            Review all relevant forensic accreditation standards annually to assure compliance and successful completion of review by the American National Standards Institute (ANSI) National Accreditation Board (ANAB) assessment.
      • ACTIVITY
        Regional Task Force Investigations
        • CORE LEVEL
          Essential
          • COMMITMENT
            Joint Terrorism Task Force, Fort Bend County Narcotics Task Force or Special Crimes Unit representative will respond to all tips/assignments within five business days.
      • ACTIVITY
        Victim Services
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Victim liaison will make contact with all victims of persons crimes within five business days.
    • PROGRAM
      Patrol Services
      • ACTIVITY
        Crime Rate
        • CORE LEVEL
          Essential
          • COMMITMENT
            Maintain a Part 1 Crime Rate that is less than or equal to the previous five average as well as below the state and national average.
      • ACTIVITY
        Traffic Enforcement
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Traffic assignments shall be monitored for no less than ten days upon receipt. Monitor to reduce the number of injury accidents less than or equal to the previous three year average. Track the number of traffic stops striving for greater than or equal to previous three year average.
      • ACTIVITY
        SWAT Training
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Minimum of 16 hours training as a team monthly per National Tactical Officers Association standards.
      • ACTIVITY
        SWAT Team
        • CORE LEVEL
          Traditional
          • COMMITMENT
            The SWAT Team is available for activations 24-hours a day and seven days a week, 365 days a year. Equipped with appropriate technology, tools, and weapons to adequately handle call outs.
      • ACTIVITY
        Response to Calls
        • CORE LEVEL
          Essential
          • COMMITMENT
            Respond to 80% of “Priority” calls within six minutes. (examples: air crash, officer emergency, assault in progress, burglary in progress, mass casualty/industrial accident, police pursuit, robbery in progress, and train accident)
      • ACTIVITY
        Police Visibility
        • CORE LEVEL
          Traditional
          • COMMITMENT
            80% of citizens rate the  overall department, neighborhood visibility, park visibility, and shopping center visibility as good or better in citizen's survey coordinated by the Communications Office which must be conducted at a minimum of every two years per Commission on Accreditation for Law Enforcement Agencies (CALEA) standards.
      • ACTIVITY
        Beat Accountability
        • CORE LEVEL
          Essential
          • COMMITMENT
            Beat managers shall identify crime trends and formulate proactive measures for resolution at a minimum on a monthly basis.
      • ACTIVITY
        Special Assignments
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Officers will receive proper training for each assignment.  Examples are:  Special Crimes Unit, Training Unit, Fort Bend County Narcotics Task Force, Impact Team, Joint Terrorism Task Force, Traffic Unit, and Criminal Investigations.
      • ACTIVITY
        Growth Management
        • CORE LEVEL
          Essential
          • COMMITMENT
            Maintain staffing levels to ensure current and projected population/commercial area growth needs are met according to the Annual Workload Assessment, to maintain the Crime Rate Service Level.
    • PROGRAM
      Professional Services
      • ACTIVITY
        Supply and distribution management for Police operation
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Procure essential equipment for the operation of Police Department timely to ensure equipment, materials and systems are available and functioning. Essential equipment examples: tasers, License Plate Recognition cameras, guns, rifles, bullet proof vests, uniforms, vehicles, radars, radios, cameras, small equipment.
      • ACTIVITY
        Open Records Requests
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            95% of Open Records Requests submitted to the City Secretary's Office within six business days.
      • ACTIVITY
        Uniform Crime Reports
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Submitted monthly to the Department of Public Safety (DPS) by the end of the following month.
      • ACTIVITY
        Accreditation
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Review all Commission on Accreditation for Law Enforcement Agencies (CALEA) standards annually to assure compliance and successful completion of review by CALEA remote based assessment.
      • ACTIVITY
        Management of Secondary Employment Program for Officers
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Determine the appropriate number of officers required to be hired for events permitted or sponsored by the City. Assist other customers within County limits with hiring requested secondary employment officers for general security or traffic direction. At least annually, determine the eligibility status for all officers to work secondary employment.
      • ACTIVITY
        Tow Truck Selection Process
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            City Resolution 16-11: Non-Consent Tow Truck Rotation List-  Every two years the Police Chief will conduct a selection process to determine the Rotation List for Tow Trucks summoned by the Sugar Land Police Department.
      • ACTIVITY
        Criminal Justice Information Services (CJIS) Building Security
        • CORE LEVEL
          Essential
          • COMMITMENT
            Conduct background checks on all persons who need or require access to the secured areas of the Police Department. Anyone who does not pass background checks will not be allowed unescorted access.
      • ACTIVITY
        Audio and video recording
        • CORE LEVEL
          Traditional
          • COMMITMENT
            100% of Patrol Officers on duty equipped with body cameras for use in protecting officers and the department from false accusations and to comply with the articles of the Texas Code of Criminal Procedure regarding Bias Based Profiling.
      • ACTIVITY
        Social Media
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Social Media post is done within one hour of significant events informing the public of significant event and providing instructions for the public if necessary; monitoring social media daily.
    • PROGRAM
      Support Services Bureau
      • ACTIVITY
        Court Security
        • CORE LEVEL
          Traditional
          • COMMITMENT
            It is a City policy and a best industry practice for the court security function to be performed by peace officers due to their authority to enforce contempt orders, and an armed presence in and near the courtroom. Along with court security assignments, additional officer will perform warrant officer duties (warrant-physical arrest to reduce the backlog).
      • ACTIVITY
        Recruiting/Hiring
        • CORE LEVEL
          Essential
          • COMMITMENT
            Strive for zero vacancies. Recruiters will actively recruit regardless of the number of vacancies. Recruiters will complete background checks on all applicable applicants during active recruitment cycles until all vacancies are filled or the applicant list is exhausted.
      • ACTIVITY
        Physical Fitness Testing
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Provide at least one test opportunity per quarter.
      • ACTIVITY
        State & Departmental Mandated Training
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Annually 100% of officers are compliant with state & department mandated training and pass annual firearms qualifications. 
      • ACTIVITY
        Detention of Prisoners
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Conduct prisoner checks every 30 minutes which are logged in the jail management system and reviewed by jail sergeant on a monthly basis. Detain all prisoners with no escapes. Commission on Accreditation for Law Enforcement Agencies (CALEA) standard best practice.
      • ACTIVITY
        Detention Center Maintenance
        • CORE LEVEL
          Essential
          • COMMITMENT
            Perform light housekeeping and wash linens as needed. All Detainees are counted each shift every eight hours and logged in the jail management system. All Detainees are provided meals at appropriate times which is logged in the jail management system.  Once a day perform fire alarm system and first aid kit checks and ensure it is logged.
      • ACTIVITY
        Crime Prevention Satisfaction
        • CORE LEVEL
          Traditional
          • COMMITMENT
            76% of citizens rate the crime prevention programs as good or better in the citizen satisfaction survey coordinated by the Communications Office which must be conducted at a minimum of every two years per Commission on Accreditation for Law Enforcement Agencies (CALEA) standards.
      • ACTIVITY
        Court Warrant Services
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Unit will make at least 100 contacts (phone calls, mail outs, arrests) monthly to people with outstanding municipal warrants.
      • ACTIVITY
        Volunteer Services
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            70% of active Community Assistance Support Team (CAST) members volunteer at least four hours each month striving for a total of 400 volunteer hours from CAST members each quarter.
      • ACTIVITY
        Criminal Justice Information Services (CJIS) Building Security Training
        • CORE LEVEL
          Essential
          • COMMITMENT
            Maintain compliance with Texas Department of Public Safety (DPS) standards for Security Awareness Training for anyone with unescorted access to secure areas of the Police Department.
      • ACTIVITY
        Court Warrant Services
        • CORE LEVEL
          Essential
          • COMMITMENT
            Detention Staff will research and compile video evidence for the Municipal Court prosecutor.