COMMITMENT
The Citizen Satisfaction Survey measures and assesses citizen satisfaction with the delivery of major city services and helps set community priorities for improved services and long-range planning. Core areas surveyed included public safety (police, fire and emergency management), public works/utilities (streets and transportation, code enforcement, water service), parks and recreation, communications, quality of life, overall city services and satisfaction with city services for dollars paid. The survey is typically conducted on a biennial basis, unless business needs warrant a delay per Executive Team direction, to ensure City services meet citizen expectations, and the results help identify resources necessary to address community concerns.