• DEPARTMENT
    Public Works
    • PROGRAM
      Administration
      • ACTIVITY
        Infrastructure Development & Long Range Planning
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Oversee the implementation of Public Works owned Master Plans and Capital Projects and ensure they are completed within the projected schedules identified within the City's Capital Improvement Project (CIP) book for development and asset management needs. This includes Master Plans and Capital Projects related to Streets and Drainage Maintenance, Traffic Operations, and Water Utilities.
      • ACTIVITY
        Emergency Operations
        • CORE LEVEL
          Essential
          • COMMITMENT
            Maintain Annex Q (Hazardous Materials and Oil Spill Response), Annex K (Public Works and Engineering), and Annex L (Utilities) of the City’s Emergency Operations Plan on an annual basis to ensure accuracy in process and information. Ensure Federal Emergency Management Association (FEMA) compliance and tracking during emergency weather events.
      • ACTIVITY
        Computerize Maintenance Management System Maintenance
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Maintain the City's Computerized Maintenance Management System (CMMS). This includes upgrades to the system to meet industry standards and addressing the concerns and needs of user departments. This may include items related to service requests, work orders, inventory, preventative maintenance schedules, as well as Geographical Information System (GIS) mapping layers. The Administration Division works with the IT Department to conduct routine maintenance and GIS maintenance, develop monthly/quarterly reporting for the Public Works, ENS, Parks and Airport Departments, and conducts SR/WO auditing and training across the four departments that utilize the City's CMMS.
      • ACTIVITY
        Water Utilities Operations Reporting
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Reports are provided to the Fort Bend Subsidence District, Texas Water Development Board, and the Texas Commission on Environmental Quality (TCEQ) on an annual and quarterly basis as required by the various agencies. These reports include: Annual Pumpage, Water Rights, Water Loss, Water Conservation, and the Annual Water Quality Reports. The Annual Water Quality Report is mailed to all Sugar Land Residents on an annual basis.
      • ACTIVITY
        Contract Management
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Maintain all contracts and remain within 1% of approved budget. Receipt invoices within 1 business day, according to Interdepartmental Accounts Payable Policy (AC 101).
      • ACTIVITY
        311 Contact Center Support
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Provide ongoing updates and trainings, at a minimum once a week, to 311 management and ambassadors. Respond to calls on Public Works phone lines, and dispatch service requests to appropriate divisions and staff members. Maintain or exceed a 90% customer service survey rating of “satisfied” or better on the City's quarterly customer service survey reported by the 311 Contact Center.
      • ACTIVITY
        After-Hours / On-Call Services
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Maintain on call schedule ​weekly and assist with implementation of city-wide after-hours contract. Provide updates to the after-hour services call center when there are changes to scheduling, city personnel, or procedures.
      • ACTIVITY
        Budget Management
        • CORE LEVEL
          Essential
          • COMMITMENT
            Monitor expenditure activity to ensure year-end expenditures are within 3% of the planned budget and that all expenditures are made within the Interdepartmental Purchasing and Contracting Authority Policy (PU 101) and state law.
      • ACTIVITY
        Department/Office Administrative Functions
        • CORE LEVEL
          Traditional
          • COMMITMENT
            ​Ensure the department is in compliance with existing City Council Ordinances and City Policies. Lead and support departmental or city-wide projects and processes.
      • ACTIVITY
        Personnel Management
        • CORE LEVEL
          Essential
          • COMMITMENT
            Management of all personnel related functions such as non-required staff training, employee relations, new employee recruitment, timely processing of timesheets, and personnel actions. This includes emergency conditions situations that require employees to fulfill their individual responsibilities to maintain and restore essential City services. ​
      • ACTIVITY
        Accountability & Strategic Planning
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Completion of Performance Measures, Service Delivery Plans and Strategic Projects on time. Quarterly reporting submissions. Participation in organizational assessments when scheduled. 
    • PROGRAM
      Customer Service
      • ACTIVITY
        Customer Calls for Service
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Respond to calls for service within 24 hours and emergency calls within one hour including 311 Contact Center and Treasury calls.
      • ACTIVITY
        Large Meter Testing
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Test and repair approximately 575 large meters each year.
      • ACTIVITY
        Utility Billing Service
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Assist the Treasury Office with meter reads and water turn offs. Treasury will create a work order for cutoff and Public Works will pick up cutoff tags by 10 A.M on cutoff date.
      • ACTIVITY
        Transit Meters
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Build and supply 5 Transit Meters as requested.
    • PROGRAM
      Right of Way (ROW) Maintenance
      • ACTIVITY
        Tree Trimming Program
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            In accordance with City of Sugar Land Code of Ordinances Part II, Chapter 3, Article 9, Div. 5 Vegetation, Sec. 3-164, the City inspects one-third of the City for tree trimming violations on an annual basis. Once a violation has been identified, staff re-inspects violations within 30 days from initial Notice of Violation (NOV).  Provide new NOV.  Reinspect after 10 days. If still in noncompliance, Code Enforcement issues a  violation.
      • ACTIVITY
        Citation Administration
        • CORE LEVEL
          Essential
          • COMMITMENT
            The Right of Way Division coordinates with Code Enforcement and Streets and Drainage Division to conduct the inspections, document the cases, and enforce compliance.
      • ACTIVITY
        Tree and Street Light Public Education
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Participate in 1 public outreach tree/street light public education event annually.
      • ACTIVITY
        Administration of the Landscape Reimbursement Program
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Quarterly landscape reimbursement via annual agreements with 16 participating Home Owners Associations. 
      • ACTIVITY
        Street Light Replacement Program
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Review new street lighting systems annually and proposed upgrades to current lighting systems in accordance with the CenterPoint's design standards through annual capital improvement programs after the conclusion of the LED conversion.
      • ACTIVITY
        Administration of the Private Street Light Reimbursement Program
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Review monthly invoices for 6 Home Owners Associations and Property Owners Associations entities and process payment.
      • ACTIVITY
        ROW Mowing & Inspection
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Staff will perform scheduled mowing maintenance activities following an outlined landscape management plan so as to comply with the Streetscape Policy.
      • ACTIVITY
        Landscape Beautification Management & Inspection
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Staff will perform seasonal maintenance activities following an outlined management plan so as to comply with the Streetscape Policy.
    • PROGRAM
      Streets and Drainage Maintenance
      • ACTIVITY
        Bridge Inspection
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Texas Department of Transportation (TxDOT) inspects all 85 bridges on a biannual basis based on the United States Code (23 U.S.C. 151),  as stated in CFR Part 650 Subpart C that governs the National Bridge Inspection Standards. The City performs annual inspections on all bridges every December. Minor defects are prioritized and repaired as a part of the City's Bridge Rehabilitation program. Any major defects need to be funded through the Capital Improvement Program (CIP) budget.
      • ACTIVITY
        Storm Water Rain Gauge
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Staff will maintain all rain gauges throughout the City and utilize the available data to provide a proactive response during wet weather events.
      • ACTIVITY
        Railroad Crossing Inspection
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Inspect all 15 railroad crossings quarterly and report deficiencies to the Railroad.
      • ACTIVITY
        Americans with Disabilities Act (ADA) Compliance
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Staff inspects all 846 miles of sidewalk for vertical trip hazards. Staff inspects all City-owned sidewalks annually for ADA Compliance.
      • ACTIVITY
        Pavement Repair and Maintenance
        • CORE LEVEL
          Traditional
          • COMMITMENT
            In accordance with the pavement management assessment, an annual maintenance and capital project list is created. The City completes repairs based upon the pavement management system and service requests from residents. Service requests from residents and the annual CIP are completed within 1 calendar year. 
      • ACTIVITY
        Utility Restoration
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Complete repairs within 10 business days from completion of the utility repair.
      • ACTIVITY
        Street Sweeping
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Provide street sweeping services to all non-residential roadways on a monthly basis.
      • ACTIVITY
        Banners & Flags
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Hang banners & flags in compliance with City Interdepartmental Policy Streetlight Banner and Flag Placement Program (PW 105). Flags are placed at 15 major intersections for five holidays. Banners are changed out along designated Right of Ways (ROWs) six times per year.
      • ACTIVITY
        Streetlight Inspection
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Inspect all streetlights on a quarterly basis. Document lights found not working and report to responsible agency for repair.
      • ACTIVITY
        Mosquito Spraying Contract
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Manage the mosquito spraying activities during the months of April through October based on need. 
      • ACTIVITY
        Mosquito Spraying
        • CORE LEVEL
          Essential
          • COMMITMENT
            Localized spraying as required by the Zika and West Nile response plan.
      • ACTIVITY
        Larvicide Treatment
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Citywide larvicide applications are performed every 150 days based on need. Staff place tablets in ditches, drains, and low lying areas.
      • ACTIVITY
        Mosquito Trapping
        • CORE LEVEL
          Essential
          • COMMITMENT
            Mosquito trapping is performed, weather permitting, once a week during the breeding season of April through October. Traps are set on Monday, collected on Tuesday and mailed to Austin. Results are available by Thursday for any disease.
      • ACTIVITY
        On-Site Inspections
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            On-site inspections for mosquito complaints are performed at the customer’s request within 3 business days.
      • ACTIVITY
        Water Hyacinth Control
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            The City applies 10 applications in Oyster Creek per year to control vegetation within the Oyster Creek watershed within the City limits. Monthly applications are applied every month except December and January.
      • ACTIVITY
        Right of Way Locates
        • CORE LEVEL
          Essential
          • COMMITMENT
            Right of Way locates are completed within 2 business days of application.
      • ACTIVITY
        Storm Sewer Maintenance
        • CORE LEVEL
          Essential
          • COMMITMENT
            City staff identifies locations throughout the City that need repair. The City repairs all maintenance defects in the stormwater system within one year. Any capital improvements are added to the Capital Improvement Program (CIP).
      • ACTIVITY
        Rain Event Response
        • CORE LEVEL
          Essential
          • COMMITMENT
            Respond to rain events within 30 minutes during normal business hours; 1 hour for after-hours/on-call response. Storm sewers are inspected and cleaned as necessary before and during a heavy rain event.
      • ACTIVITY
        Dam Maintenance
        • CORE LEVEL
          Essential
          • COMMITMENT
            Routine monthly dam maintenance inspections are performed to ensure the dams’ integrity is maintained.
      • ACTIVITY
        Pavement Management
        • CORE LEVEL
          Traditional
          • COMMITMENT
            A full citywide pavement assessment is performed every 5 years via a consultant. Annual updates are performed for Capital Improvement Program (CIP) planning.
      • ACTIVITY
        Tree Trimming Inspection
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Inspect one-third of all trees annually beginning in January through the end of March. This is done in accordance with City of Sugar Land Code of Ordinances Part II, Chapter 3, Article 9, Div. 5 Vegetation, Sec. 3-164.
      • ACTIVITY
        Sidewalk Program
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Inspect all 846 miles of sidewalks annually. Repair 11,100 feet annually with staff and contractors. Service Requests from residents are repaired with 90 days and all remaining funding are allocated to repairing sidewalks around schools and along major roadways with heavy pedestrian traffic.
      • ACTIVITY
        Stormwater Pipe Inspection
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            The City will inspect and clean 10% of the stormwater pipe within the City annually.
      • ACTIVITY
        Stormwater System Repairs
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Utilize Rehabilitation Funding to repair all defects found via inspections. All operation and maintenance repairs will be completed within the same fiscal year. All Capital items will be added to the Capital Improvement Program (CIP) budget.
      • ACTIVITY
        Stormwater Manhole/Inlet Annual Inspection
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Staff will inspect all stormwater manholes and inlets annually and collect data regarding condition and repairs needed.
    • PROGRAM
      Surface Water
      • ACTIVITY
        Water Production
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Management and maintenance of raw water diversion equipment
      • ACTIVITY
        Water Treatment
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Maintain compliance with all state and federal water quality requirements. Conduct daily operations checks. Provide operations staff at the Surface Water Treatment Plant 24 hours a day.
      • ACTIVITY
        Texas Commission on Environmental Quality (TCEQ) Compliance
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Maintain compliance with all state and federal water quality requirements. Daily submission of water quality information.
      • ACTIVITY
        Preventative Maintenance
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Maintain all mechanical equipment in accordance with manufacturer recommendation.
      • ACTIVITY
        Emergency Operations
        • CORE LEVEL
          Essential
          • COMMITMENT
            Maintain a comprehensive hurricane preparedness and response plan. This plan is updated annually to reflect changes in employee contact information, vendors, equipment, and operating procedures.
      • ACTIVITY
        Contract Management
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Maintain and monitor contracts for treatment chemicals, on call emergency repairs, and manufacturer services.
    • PROGRAM
      Traffic Operations
      • ACTIVITY
        Pavement Markings Maintenance
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Annually replace faded/failed pavement markings along City roadways with contractor. Replacement is prioritized based on continuous visual inspection and safety needs.
      • ACTIVITY
        Traffic Signals
        • CORE LEVEL
          Essential
          • COMMITMENT
            Replace/repair 100% of all failed/failing traffic signal components within 1 business day to provide a safe, efficient, and reliable traffic signal network. All repairs are performed by Traffic staff and support the City's annual preventative maintenance program of 90 traffic signals. This metric does not account for major infrastructure damages caused by accidents that have longer lead times and sometimes involve contractor work.
      • ACTIVITY
        Roadway Flashing Beacons
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Replace/repair 100% of all failed/failing flashing beacon components within 1 business day which provide warning to school zones and pedestrian crossings. All repairs are performed by Traffic staff and support the City's annual preventive maintenance program of 80 flashing beacons throughout the City.
      • ACTIVITY
        Wayside Horn
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Replace/repair 100% of all failed/failing wayside horn components within 1 business day which support safety at Railroad crossings and reduces train horn noise to nearby residents. All repairs are performed by Traffic staff which supports the City's annual preventive maintenance program of 10 wayside horns along US 90.
      • ACTIVITY
        Speed Radar Signs
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Replace/repair 100% all failed/failing radar sign components within 1 day, which help reinforce speed zones along arterials and collectors. Signs are repaired by outside vendors and installed by Traffic staff which supports the City's annual preventive maintenance program of 19 radar signs within the City.
      • ACTIVITY
        In-Pavement Lights
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Staff will replace/repair 100% of all failed in pavement lights and controller within 60 calendar days of failure.
      • ACTIVITY
        Traffic Projects
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Annual identification, planning, scheduling, coordinating, and monitoring of capital improvement projects.
      • ACTIVITY
        Mobility Concerns
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Maintain reported mobility concerns to less than or equal to 22 per month. This metric is one way to measure reported signal concerns and congestion is addressed.
      • ACTIVITY
        Dynamic Message Signs (DMS)
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Contractor to replace/repair 100% of all failed/failing Dynamic Message Signs (DMS) components within 30 calendar days which supports the traffic management center ability to share traffic conditions, travel times, construction, and road incidents with motorists.
      • ACTIVITY
        Right of Way (ROW) Locates
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            City staff will mark all traffic utilities within 2 business days to support City Ordinance No.2106 created to protect buried utilities.
      • ACTIVITY
        Roadway Lighting Maintenance
        • CORE LEVEL
          Essential
          • COMMITMENT
            Per the City's agreement with Texas Department of Transportation (TXDOT), the City is responsible for repairing any roadway lighting outages along US 59, US 90, and SH 6 bridge over US 90. Staff will perform monthly inspections and a contractor will replace/repair 100% of all failures within 30 calendar days of issued work order.
      • ACTIVITY
        Traffic Studies
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Staff will complete all traffic engineering studies within 45 calendar days. Studies aim to address/evaluate residents concerns related to traffic. Some studies may take longer due to change in traffic patterns during non-school periods or holiday traffic.
      • ACTIVITY
        Design Plan Review
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Review and provide comments within 15 business days.
      • ACTIVITY
        Right of Way (ROW) Permits
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Correctly process submitted Right of Way (ROW) permit applications within 2 business days to support City Ordinance No. 2106 created to protect buried utilities.
      • ACTIVITY
        Corridor Performance Measures
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Maintain a Level of Service C for designated corridors which are reported every quarter to the City Council, City Management and the public via the goal measures dashboard on the City's website. This measure ensures the City is providing a proper operation along City's busiest corridors as tracked through the City's Goal Measures program.
      • ACTIVITY
        Sign Maintenance
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Annually replace 10% of the approximately 16,000 City owned signs every year per Texas Manual on Uniform Traffic Control Devices (TMUTCD) and average 10 year life of sheeting. All sign maintenance, fabrication, and installation is done in-house by Traffic Operations staff.
    • PROGRAM
      Wastewater Collection
      • ACTIVITY
        Manhole Inspection & Preventative Maintenance
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Biannually inspect and maintain city’s 13,000 sanitary manholes per year.
      • ACTIVITY
        Line Cleaning
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Annually, clean 55 miles of 550 miles of sanitary sewer main lines.
      • ACTIVITY
        Line Televising
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Televise 55 miles of 550 miles of sewer line.
      • ACTIVITY
        Stoppages and Overflows
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            When unauthorized discharges (overflows) of sanitary sewer occur beyond the confines of the collection system, samples are taken as needed and delivered to the lab to analyze for fecal content and pH. After an on-site inspection has taken place, the area is cleaned up, calcium hypochlorite is applied to the affected area for disinfection, and a report relating to the unauthorized discharge is completed and forwarded to the Texas Commission on Environmental Quality (TCEQ). One hour response time and required TCEQ notification.
      • ACTIVITY
        Collection Line/Lateral Repairs
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Perform approximately 30 collection line/lateral repairs per year.
      • ACTIVITY
        Site Restoration
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Landscaping replaced to pre-repair state within 14 business days.
      • ACTIVITY
        Right of Way Locates
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Complete right of way locates within 2 business days of receiving the application.
      • ACTIVITY
        New Capital Improvement Projects
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Annual identification, planning, scheduling, coordinating, and monitoring of capital improvement projects.
      • ACTIVITY
        Design Plan Review (New Development Review)
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Attend weekly development review committee meetings and comment on site and construction plans submitted to the Engineering Office within 15 business days.
    • PROGRAM
      Wastewater Treatment
      • ACTIVITY
        Emergency Operations
        • CORE LEVEL
          Essential
          • COMMITMENT
            Maintain a comprehensive hurricane preparedness and response plan. This plan is updated annually to reflect changes in employee contact information, vendors, equipment, and operating procedures.
      • ACTIVITY
        Contract Operations Management
        • CORE LEVEL
          Essential
          • COMMITMENT
            Maintain and monitor long term treatment contracts related to wastewater and reclaimed water treatment.
      • ACTIVITY
        Wastewater Lift Stations Maintenance
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Operate and maintain 134 Wastewater Lift Stations in compliance with Title 30 Texas Administrative Code (30 TAC), Chapter 290.
      • ACTIVITY
        Odor Control
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Scheduled operations and maintenance includes routine operations checks and reporting, and overseeing facility rehabilitation projects. Replacement of periodic odor control media and repair of equipment is performed as necessary.
    • PROGRAM
      Water Distribution
      • ACTIVITY
        Main Repairs
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Emergency main breaks responded to within one hour; repairs completed same day. The City's Service Level commitment is in compliance with Title 30 Texas Administrative Code (30 TAC), Chapter 290.
      • ACTIVITY
        Service Lines
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Service line repairs completed within 10 business days for a routine leak: within one day for emergency repairs. The City's Service Level commitment is in compliance with Title 30 Texas Administrative Code (30 TAC), Chapter 290.
      • ACTIVITY
        Valve Repairs
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Replace 25 valves annually. The City's Service Level commitment is in compliance with Title 30 Texas Administrative Code (30 TAC), Chapter 290.
      • ACTIVITY
        Hydrant Repairs
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Repair 100 hydrants annually. The City's Service Level commitment is in compliance with Title 30 Texas Administrative Code (30 TAC), Chapter 290.
      • ACTIVITY
        Site Restoration
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Landscaping replaced to pre-repair state within 14 business days.
      • ACTIVITY
        Valve Inspections & Maintenance
        • CORE LEVEL
          Traditional
          • COMMITMENT
            All valves (more than 10,000) inspected annually.
      • ACTIVITY
        Hydrant Inspection & Maintenance
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Twice yearly inspection of all hydrants (5,181), with half painted and serviced annually.
      • ACTIVITY
        Main Flushing
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Dead end mains flushed monthly and main trunk lines flushed twice yearly. The City's Service Level commitment is in compliance with Title 30 Texas Administrative Code (30 TAC), Chapter 290.
      • ACTIVITY
        New Service Installations
        • CORE LEVEL
          Traditional
          • COMMITMENT
            New meter installations completed within ten days of receiving request from customers.
      • ACTIVITY
        Right of Way Locates
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Complete within two business days of application.
      • ACTIVITY
        Design Plan Review (New Development Review)
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Attend weekly development review committee meetings and comment on site and construction plans submitted to the engineering department within five days.
      • ACTIVITY
        CIP Project Support
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Annual identification, planning, scheduling, coordinating, and monitoring of capital improvement projects.
    • PROGRAM
      Water Production
      • ACTIVITY
        Water Storage
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Inspect each ground storage tank every 3 years. The City's Service Level commitment is in compliance with Title 30 Texas Administrative Code (30 TAC), Chapter 290.
      • ACTIVITY
        Raw Water Production
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Scheduled operations and maintenance for each water well and annual Capital Improvement Program (CIP) for well rehabilitation. The City's Service Level commitment is in compliance with Title 30 Texas Administrative Code (30 TAC), Chapter 290.
      • ACTIVITY
        Water Treatment
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Maintain compliance with all state and federal water quality requirements. Maintain compliance with state and local agencies and meet the 30% groundwater reduction requirements in the Ground Water Reduction Plan (GRP).
      • ACTIVITY
        Supervisory Control and Data Acquisition (SCADA)
        • CORE LEVEL
          Essential
          • COMMITMENT
            Continued maintenance of the Supervisory Control and Data Acquisition (SCADA) system.
      • ACTIVITY
        Emergency Operations
        • CORE LEVEL
          Essential
          • COMMITMENT
            The Water Production Division maintains a comprehensive hurricane preparedness and response plan. This plan is updated annually to reflect changes in employee contact information, vendors, equipment, and operating procedures.
      • ACTIVITY
        Contract Management
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Maintain and monitor contracts for on-site or off-site repair of well motors and well pumps, booster pumps, disinfection systems, electrical systems and motor control centers, and Supervisory Control and Data Acquisition (SCADA) systems.
    • PROGRAM
      Water Quality
      • ACTIVITY
        Special Sampling
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Maintain compliance with all state and federal water quality requirements.
      • ACTIVITY
        Grease Trap Inspections
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Conduct 378 grease trap inspections and make all related data entries in accordance with Title 30 Texas Administrative Code (30 TAC), Chapter 290.
      • ACTIVITY
        Wastewater Quality Sampling / Pretreatment Program
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            A minimum of 40 inspections shall be conducted annually in accordance with Title 30 Texas Administrative Code (30 TAC), Chapter 290.
      • ACTIVITY
        Commercial Facility Inspections
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            A minimum of 40 commercial facility inspections shall be conducted annually in accordance with Title 30 Texas Administrative Code (30 TAC), Chapter 290.
      • ACTIVITY
        Monitoring for Safe Water Drinking Act Contaminants
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Collect 175 Samples annually to help maintain compliance with all state and federal water quality requirements.
      • ACTIVITY
        Bacteriological Sampling
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Collect 1680 bacteriological samples annually to help maintain compliance with all state and federal water quality requirements.
      • ACTIVITY
        Corrosion Prevention
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Collect 700 Samples annually to help maintain compliance with all state and federal water quality requirements.
      • ACTIVITY
        Nitrification Monitoring
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Collect 884 samples annually to help maintain compliance with all state and federal water quality requirements.
      • ACTIVITY
        Instrument Calibration
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Collect 576 samples annually to help maintain compliance with all state and federal water quality requirements.
      • ACTIVITY
        Lab Contract Management
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Collect 84 samples annually to help maintain compliance with all state and federal water quality requirements.
    • PROGRAM
      Water Resources
      • ACTIVITY
        Groundwater Reduction Plan (GRP) Compliance and Implementation
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Maintain compliance with state and local agencies and meet the 30% groundwater reduction requirements in the Groundwater Reduction Plan (GRP). Submit all necessary Groundwater Reduction Plan (GRP) documents on time in accordance to the Fort Bend Subsidence District.
      • ACTIVITY
        Surface Water Supply Contract Management
        • CORE LEVEL
          Mandatory
          • COMMITMENT
            Implementation of Water Conservation Plan in accordance to the requirements of the Texas Water Development Board (TWDB) and the Texas Commission on Environmental Quality (TCEQ).
      • ACTIVITY
        Intergovernmental Relations
        • CORE LEVEL
          Quality of Life
          • COMMITMENT
            Annual review of all water resources related intergovernmental relations bill filings.
      • ACTIVITY
        Public Education
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Participate in five outreach events annually. Conduct water wise training for 2,000 students each year in the water wise program.
      • ACTIVITY
        Ensuring Adequate Water Supplies
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Develop the Integrated Water Resource Plan (IWRP) and govern the water supply planning process.
      • ACTIVITY
        Water Policy and Procedures
        • CORE LEVEL
          Traditional
          • COMMITMENT
            Implementation of the Integrated Water Resource Plan (IWRP) recommended policies and procedures.