Maintain Annex Q (Hazardous Materials and Oil Spill Response), Annex K (Public Works and Engineering), and Annex L (Utilities) of the City’s Emergency Operations Plan on an annual basis to ensure accuracy in process and information. Ensure Federal Emergency Management Association (FEMA) compliance and tracking during emergency weather events.

Maintain the City's Computerized Maintenance Management System (CMMS). This includes upgrades to the system to meet industry standards and addressing the concerns and needs of user departments. This may include items related to service requests, work orders, inventory, preventative maintenance schedules, as well as Geographical Information System (GIS) mapping layers. The Administration Division works with the IT Department to conduct routine maintenance and GIS maintenance, develop monthly/quarterly reporting for the Public Works, ENS, Parks and Airport Departments, and conducts SR/WO auditing and training across the four departments that utilize the City's CMMS.

Reports are provided to the Fort Bend Subsidence District, Texas Water Development Board, and the Texas Commission on Environmental Quality (TCEQ) on an annual and quarterly basis as required by the various agencies. These reports include: Annual Pumpage, Water Rights, Water Loss, Water Conservation, and the Annual Water Quality Reports. The Annual Water Quality Report is mailed to all Sugar Land Residents on an annual basis.

Maintain all contracts and remain within 1% of approved budget. Receipt invoices within 1 business day, according to Interdepartmental Accounts Payable Policy (AC 101).

Provide ongoing updates and trainings, at a minimum once a week, to 311 management and ambassadors. Respond to calls on Public Works phone lines, and dispatch service requests to appropriate divisions and staff members. Maintain or exceed a 90% customer service survey rating of “satisfied” or better on the City's quarterly customer service survey reported by the 311 Contact Center.

Maintain on call schedule ​weekly and assist with implementation of city-wide after-hours contract. Provide updates to the after-hour services call center when there are changes to scheduling, city personnel, or procedures.

Monitor expenditure activity to ensure year-end expenditures are within 3% of the planned budget and that all expenditures are made within the Interdepartmental Purchasing and Contracting Authority Policy (PU 101) and state law.

​Ensure the department is in compliance with existing City Council Ordinances and City Policies. Lead and support departmental or city-wide projects and processes.

Management of all personnel related functions such as non-required staff training, employee relations, new employee recruitment, timely processing of timesheets, and personnel actions. This includes emergency conditions situations that require employees to fulfill their individual responsibilities to maintain and restore essential City services. ​