ProgramActivityCore LevelCommitment
AdministrationInternal AffairsTraditional90% of all complaint investigations are completed within 45 days of notification of investigation sent to involved employee.
AdministrationFinancial ManagementEssentialFinancial projections for the entire department will be done monthly.
AdministrationPersonnel ManagementEssentialManagement of all personnel related functions such as non-required staff training, employee relations, new employee recruitment, timely processing of timesheets, and personnel actions. This includes emergency conditions situations that require employees to fulfill their individual responsibilities to maintain and restore essential City services. ​
AdministrationCrime AnalysisEssentialCrime statistics are reviewed and analyzed at least monthly.
AdministrationDepartment/Office Administrative FunctionsTraditional​Ensure the department is in compliance with existing City Council ordinances and City policies. Lead/support departmental or city-wide projects and processes.
AdministrationAccountability & Strategic PlanningTraditionalCompletion of Performance Measures, Service Delivery Plans and Strategic Projects on time. Quarterly reporting submissions. Participation in organizational assessments when scheduled. 
AdministrationBudget ManagementEssentialMonitor expenditure activity to ensure year-end expenditures are within 3% of the planned budget and that all expenditures are made within the Interdepartmental Purchasing and Contracting Authority Policy (PU 101) and state law.
Criminal InvestigationsCrime Scene Investigations Essential90% of evidence processed within five business days of receipt.
Criminal InvestigationsCriminal InvestigationsEssentialWork with the Patrol Division to maintain the Part 1 Case Clearance Rate that is above the National average and the State average for the State of Texas. Will submit workable cases worthy of prosecution to the District Attorney within 45 days at least 70% of the time.
Criminal InvestigationsForensic AccreditationEssentialReview all relevant forensic accreditation standards annually to assure compliance and successful completion of review by the American National Standards Institute (ANSI) National Accreditation Board (ANAB) assessment.
Criminal InvestigationsRegional Task Force InvestigationsEssentialJoint Terrorism Task Force, Fort Bend County Narcotics Task Force or Special Crimes Unit representative will respond to all tips/assignments within five business days.
Criminal InvestigationsVictim ServicesTraditionalVictim liaison will make contact with all victims of persons crimes within five business days.
Patrol ServicesCrime RateEssentialMaintain a Part 1 Crime Rate that is less than or equal to the previous five average as well as below the state and national average.
Patrol ServicesTraffic EnforcementTraditionalTraffic assignments shall be monitored for no less than ten days upon receipt. Monitor to reduce the number of injury accidents less than or equal to the previous three year average. Track the number of traffic stops striving for greater than or equal to previous three year average.
Patrol ServicesSWAT TrainingMandatoryMinimum of 16 hours training as a team monthly per National Tactical Officers Association standards.
Patrol ServicesSWAT TeamTraditionalThe SWAT Team is available for activations 24-hours a day and seven days a week, 365 days a year. Equipped with appropriate technology, tools, and weapons to adequately handle call outs.
Patrol ServicesResponse to CallsEssentialRespond to 80% of “Priority” calls within six minutes. (examples: air crash, officer emergency, assault in progress, burglary in progress, mass casualty/industrial accident, police pursuit, robbery in progress, and train accident)
Patrol ServicesPolice VisibilityTraditional80% of citizens rate the  overall department, neighborhood visibility, park visibility, and shopping center visibility as good or better in citizen's survey coordinated by the Communications Office which must be conducted at a minimum of every two years per Commission on Accreditation for Law Enforcement Agencies (CALEA) standards.
Patrol ServicesBeat AccountabilityEssentialBeat managers shall identify crime trends and formulate proactive measures for resolution at a minimum on a monthly basis.
Patrol ServicesSpecial AssignmentsTraditionalOfficers will receive proper training for each assignment.  Examples are:  Special Crimes Unit, Training Unit, Fort Bend County Narcotics Task Force, Impact Team, Joint Terrorism Task Force, Traffic Unit, and Criminal Investigations.
Patrol ServicesGrowth ManagementEssentialMaintain staffing levels to ensure current and projected population/commercial area growth needs are met according to the Annual Workload Assessment, to maintain the Crime Rate Service Level.
Professional ServicesSupply and distribution management for Police operationTraditionalProcure essential equipment for the operation of Police Department timely to ensure equipment, materials and systems are available and functioning. Essential equipment examples: tasers, License Plate Recognition cameras, guns, rifles, bullet proof vests, uniforms, vehicles, radars, radios, cameras, small equipment.
Professional ServicesOpen Records RequestsMandatory95% of Open Records Requests submitted to the City Secretary's Office within six business days.
Professional ServicesUniform Crime ReportsMandatorySubmitted monthly to the Department of Public Safety (DPS) by the end of the following month.
Professional ServicesAccreditationQuality of LifeReview all Commission on Accreditation for Law Enforcement Agencies (CALEA) standards annually to assure compliance and successful completion of review by CALEA remote based assessment.
Professional ServicesManagement of Secondary Employment Program for OfficersTraditionalDetermine the appropriate number of officers required to be hired for events permitted or sponsored by the City. Assist other customers within County limits with hiring requested secondary employment officers for general security or traffic direction. At least annually, determine the eligibility status for all officers to work secondary employment.
Professional ServicesTow Truck Selection ProcessMandatoryCity Resolution 16-11: Non-Consent Tow Truck Rotation List-  Every two years the Police Chief will conduct a selection process to determine the Rotation List for Tow Trucks summoned by the Sugar Land Police Department.
Professional ServicesCriminal Justice Information Services (CJIS) Building SecurityEssentialConduct background checks on all persons who need or require access to the secured areas of the Police Department. Anyone who does not pass background checks will not be allowed unescorted access.
Professional ServicesAudio and video recordingTraditional100% of Patrol Officers on duty equipped with body cameras for use in protecting officers and the department from false accusations and to comply with the articles of the Texas Code of Criminal Procedure regarding Bias Based Profiling.
Professional Services Social MediaTraditionalSocial Media post is done within one hour of significant events informing the public of significant event and providing instructions for the public if necessary; monitoring social media daily.
Support Services BureauCourt SecurityTraditionalIt is a City policy and a best industry practice for the court security function to be performed by peace officers due to their authority to enforce contempt orders, and an armed presence in and near the courtroom. Along with court security assignments, additional officer will perform warrant officer duties (warrant-physical arrest to reduce the backlog).
Support Services BureauRecruiting/HiringEssentialStrive for zero vacancies. Recruiters will actively recruit regardless of the number of vacancies. Recruiters will complete background checks on all applicable applicants during active recruitment cycles until all vacancies are filled or the applicant list is exhausted.
Support Services BureauPhysical Fitness TestingQuality of LifeProvide at least one test opportunity per quarter.
Support Services BureauState & Departmental Mandated TrainingMandatoryAnnually 100% of officers are compliant with state & department mandated training and pass annual firearms qualifications. 
Support Services BureauDetention of PrisonersTraditionalConduct prisoner checks every 30 minutes which are logged in the jail management system and reviewed by jail sergeant on a monthly basis. Detain all prisoners with no escapes. Commission on Accreditation for Law Enforcement Agencies (CALEA) standard best practice.
Support Services BureauDetention Center MaintenanceEssentialPerform light housekeeping and wash linens as needed. All Detainees are counted each shift every eight hours and logged in the jail management system. All Detainees are provided meals at appropriate times which is logged in the jail management system.  Once a day perform fire alarm system and first aid kit checks and ensure it is logged.
Support Services BureauCrime Prevention SatisfactionTraditional76% of citizens rate the crime prevention programs as good or better in the citizen satisfaction survey coordinated by the Communications Office which must be conducted at a minimum of every two years per Commission on Accreditation for Law Enforcement Agencies (CALEA) standards.
Support Services BureauCourt Warrant ServicesTraditionalUnit will make at least 100 contacts (phone calls, mail outs, arrests) monthly to people with outstanding municipal warrants.
Support Services BureauVolunteer ServicesQuality of Life70% of active Community Assistance Support Team (CAST) members volunteer at least four hours each month striving for a total of 400 volunteer hours from CAST members each quarter.
Support Services BureauCriminal Justice Information Services (CJIS) Building Security TrainingEssentialMaintain compliance with Texas Department of Public Safety (DPS) standards for Security Awareness Training for anyone with unescorted access to secure areas of the Police Department.
Support Services BureauCourt Warrant ServicesEssentialDetention Staff will research and compile video evidence for the Municipal Court prosecutor.
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